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Click here or scroll down to respond to this candidateCandidate's Name
Westland, MITo obtain a position where I can utilize my skills to the best of my ability, and contribute to the growth of my Employer.Willing to relocate: AnywhereWork ExperiencePart-time Guest Services/Front DeskSonesta suites ES - Auburn Hills, MIDecember 2021 to PresentChecking guest in and out of hotel, making reservations, applying payments, answering a multi -line telephone, enrolling guest into travel program, fulfilling guest requests, resolving guest complaints. Work part-timeSenior Processor/Collection /Customer serviceMeemic insurance/ AAA - Auburn Hills, MIJune 2014 to PresentTake payments, Account receivable, Taking billing calls in the call center, prepared collection letters, Reissuing cancel policy and Reinstating, Taking payments and entering them into our system for processing, Handle and deposit of check and cash. Ensure accuracy for any charges on insureds accounts looking for errors, helping insurers with a action plan for outstanding balances. Appling checks/cash/ money order from Mortgage Company, from lockboxVIP Representative Part-TimeMotorCity Casino - Detroit, MIJune 2021 to November 2022 Acts as a liaison with all other casino departments. Makes responsible decisions pertaining to comping. Interacts with the hotel department for comping of rooms and food. Resolves guests disputes regarding comping of hotel rooms, etc. Resolves guests disputes with all other departments. Performs other duties assigned by the Director / Executive Hosts of Loyalty Marketing. Attends in house and other outside venue events. Establishes and maintains customer base. Enrolls new players. Reactivates archived players. Safe guards the assets of MotorCity Casino. Identifies recruits, greets and services guests. Insures guest satisfaction. Interacts with all customers on a professional level. Assists Executive Casino Hosts with distribution of venue tickets. Front Desk Agent/Night AuditorQuality Inn and Suites - Southfield, MIMay 2020 to June 2021Checking guest in and out of hotel, making reservations, applying payments, answering a multi -line telephone, enrolling guest into choice program, fulfilling guest requests, resolving guest complaints. Work part-timePatient Registration Representative /partimeR1 RCM/ Ascension Oakland Macomb hospital - Madison Heights, MI January 2020 to March 2020Perform registration and basic insurance verification, ensuring collect 7 critical data elements necessary for proper patient identification and billing. Coordinate patient admission needs and beds assignments to facilitate timely patients placement. Copying and faxing documents to ancillary areas or physicians offices. Admit patients through emergency.Customer Service Inbound Calls, Handling Road Side Assistant Onstar call center - Warren, MIFebruary 2014 to May 2014Handles all complex customer issues, incoming calls to asst will road side issue as flat tire, lock out, directions etc. using multi line phones. customer service call center Assistant Center ManagerAdvance America, Flint - Township, MISeptember 2011 to August 2013Assist the Manager with every aspect of the day to day operations of the Center, Provide exceptional Front desk Customer service, Ensure that all transactions are accurate and all policies are followed, auditing ofCenter, balancing of safe, banking, opening of accounts, overseeing of staff, collection, recruiting of employees, process time card for payrollSpecimen ProcessorAll Medical Personnel - West Bloomfield Township, MI October 2010 to May 2011Data Entry, Processing various of specimen for different company's ship out to lab for testing, also enter the I CD Codes for billingAssistant Branch ManagerGuaranty Bank - Livonia, MIMay 2005 to January 2010Opening and closes Banking Center. Actively markets the banks products to customers and potential Customers, cash handling, balancing vault, coaching of staff, process of time cards for payroll,opening accounts, branch schedule, andAlso Responsible for the assurance of the branch compliance .Handles all complex customer issues and Complaints, setting sales Goals. Also scanned checks for check 21 to verify account numbers and routing Numbers for the bank.Closing CoordinatorMortgage Company/ Title Source - Livonia, MIAugust 2000 to January 2004Document ReviewerMortgage Company/ Title SourceAugust 2000 to January 2004Review documents before closing, Billing outShipments, filing, Faxing, Packing Document out to send to UPS and answering multi phone lines, Customer service, schedule appointments for closing, Data Entry. EducationSome college in Business ManagementWayne County Community College District - Detroit, MI August 1996 to May 1997High school diploma in basicFrank Cody High school - Detroit, MISeptember 1992 to June 1996Skills Customer service training Mentor training Data Entry Basic computer MS Word Billing Calls Firstech Billing system Night Audit Multi-line Phone Systems Insurance Verification Laboratory Experience Guest Services Front Desk Auditing Accounts Receivable Cash handling Customer service Microsoft Excel Interviewing ICD-10 Time management Microsoft Word Microsoft Outlook Sales Accounting Hospitality Leadership Account reconciliation Supervising experience Hotel experience English Management Bank Reconciliation Accounts Payable Windows Accounting software Communication skills Banking Analysis skills OPERALanguages English - ExpertCertifications and LicensesCertified Notary PublicPresentAssessmentsCustomer Service Fit ProficientDecember 2019Measures the traits that are important for high-quality customer service. Full results: ProficientVerbal Communication ProficientJanuary 2020Speaking clearly, correctly, and conciselyFull results: ProficientNight Auditor (Hotel) FamiliarMarch 2020Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: FamiliarWarehouse Associate Highly ProficientDecember 2019Assesses the tendencies that are important for success in warehouse roles. Full results: Highly ProficientAttention to Detail CompletedMay 2020Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: CompletedCustomer Focus & Orientation Highly ProficientMarch 2020Responding to customer situations with sensitivity Full results: Highly ProficientCustomer Service CompletedApril 2020Identifying and resolving common customer issuesFull results: CompletedData Entry: Accuracy Highly ProficientJune 2020Entering data quickly and accuratelyFull results: Highly ProficientFront Desk Agent (Hotel) Highly ProficientDecember 2019Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly ProficientWritten Communication CompletedDecember 2019Best practices for writing, including grammar, style, clarity, and brevity. Full results: CompletedRetail Customer Service CompletedMay 2020Comprehending and responding to retail customer needs. Full results: CompletedRecruiting CompletedMay 2020Managing the candidate sourcing and selection process Full results: CompletedWork Style: Reliability FamiliarMarch 2020Tendency to be dependable and come to workFull results: FamiliarCleaner Fit Highly ProficientJune 2020Measures the traits that are important for successful cleaners Full results: Highly ProficientMedical Billing CompletedJune 2020Understanding the procedures and forms used for medical billing. Full results: CompletedElectronic Health Records: Best Practices Completed May 2020Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
