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Click here or scroll down to respond to this candidateCandidate's Name
Chesapeake, VA Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated and organized Supervisor with over 24 years of experience within a global brand. Versatile and energetic professional committed to learning and growing in responsibility; trained to be a leader as well as a team player. Detail-oriented individual with the ability to comfortably work in high-pressure situations and consistently meet strict deadlines. Proven project management ability assessing and streamlining office systems and workflow. Strong engagement throughout all levels of leadership and experience to bring forth new ideas.PROFESSIONAL STRENGTHS INCLUDE Multitasking Ownership Staff Development &Training Strategic Planning Overachiever Team Player Communication Skills Problem Solving Conflict Resolution Organizational Skills Customer Service Cash Application Analytical Budgeting Collaborative ProjectManagement ProcessImprovement Microsoft SuitePROFESSIONAL EXPERIENCEAVIS BUDGET GROUP (ABG), Virginia Beach, VASupervisor Remittance Processing Governance 11/16-2/24 Supervised all functions of the Remittance Processing\Cash Application department with six independent functions that support ABG North America. Subject matter expert of the processes and procedures for cash application to direct and central billed accounts. During the pandemic, maintained department functions with reduced staff in addition to assisting with the Global Interactive Adjustment Modernization (IAJ MOD) project. During this time, I exhibited teamwork by assisting the Title department with any duty required to ensure the sustainability of ABG. Organized the development, testing and implementation of Bank of America's Intelligent Receivables solution (IREC) for payment processing. Collaborated with KPMG, BOA High Radius, Oracle Fusion Support and FileNet Teams to implement product. Managed the administration of the IREC tool; matching account, MICR, remittance details with open balances to improve auto-match criteria. Improved existing auto-match results by 40% Primary ABG receivable payment point of contact for Bank of America (BOA) and Bank of Montreal (BMO), maintained bank relationships in North America for payment lockboxes. Processed checks locally via Lockbox Imaging Access (remote scanning). Led an initiative to consolidate 4 bank lockboxes, contributing to $60K in annual cost savings. Developed and owned a process to collect and remotely deposit VAB Shared Services checks, which led to significant savings on overnight postage monthly. Streamlined current department procedures to avoid duplicate work and backlog. Trained the outsource group in India to assist during high peak times. Managed allocation of over $500M in receivable payments, and the research / application to clear$40M of unapplied payments without complete remittance advice received on an annual basis. Governed daily responsibilities for Tata Consultancy Services (TCS) offshore Remittance Processing/Cash Application team in India. Ensured all quality / quantity metric SLAs were met monthly. Conducted weekly meetings to discuss operational concerns and productivity. Provided guidance for improved results. Conducted Quality Audit reviews twice a month to determine accuracy of application / research examples. Communicated results to internal management and to TCS leadership through quality audit tracking sheets. Reviewed process deficiencies and provided additional coaching / training where necessary. Partnered with internal / external audit groups to perform annual testing / documentation for SOX requirements. Oversaw the completion of annual Business Continuity Plan (BCP) site tests. Ensured all Standard Operating Procedure (SOP) updates were completed. Provided support to all internal and external customers. Fostered an environment of collaboration for optimal results. Heavily involved in the development, testing and implementation of Quote to Cash (QTC) cash application processes for Oracle Fusion in 2019. Created SOP documents and trained staff on the use of the new receivable system. Oversaw the existing account balance reconciliation and migration related to payments, ensuring all short pays, overpays, and unapplied amounts were appropriately accounted for. Processed all department journal entries, reconciled bank statements and daily deposits, issued refunds, researched payments, handled returned checks, created and maintained unapplied cash reports. Month end close processes Strive to build professional relationships and gain loyalty. Financial Reports Analyst, Credit Clubs 11/08-11/16 High performing member of the PC Literate User Specialist (PLUS) team from 2000 - 2024. Assisted with computer related troubleshooting, creating/editing macros (VBA), Robotics, training classes for Microsoft Office, SharePoint, Oracle Fusion, WBO, IAJ, BRIO, etc. Versatile reporting and analytics, to assist in revenue generation (DCC) and cost reductions (CC Interchange fee, Chargebacks). Generated, reviewed, and updated existing reporting within approved guidelines. Updated various graphs, excel spreadsheets, and other forms of communication with the current months reporting information and submitted it to dept. Manager for review / approval. Analyzed and interpreted report data for accuracy and integrity prior to releasing it to management. Generated InfoPac reports and BRIO queries to analyze and create monthly metrics for Mag. Swipe exceptions, no auth chargebacks, FX Now and detailed chargeback reports such as credit card fee schedules, prepay BIN files, prepay commission calculations, uploads and internal accounting reports.Sr. Research Application Associate, Remittance Processing 8/99-11/08 Set the standard for payment processing when Remittance Processing first began in 1999. Developed processes and procedures for payment application and research, trained associates, created standard operating procedure documents and service level agreements. Managed high volume payment application and research of unapplied payments. Received an Outstanding Achievement Award in October 2007. EDUCATIONAccountingBryant & Stratton College Associate degree - GPA 4.0 COMPUTER SYSTEMSMicrosoft Office 365, Oracle Fusion, Workday, Jira, SharePoint, Adobe, Microsoft Teams, Zoom, BOA CashPro, FileNet, Wizard Back Office, BRIO, Doculynx REFERENCESReference letter attached. Other references are available upon request. February 23, 2024Reference: Candidate's Name
To whom it may concern,I am writing this letter as a reference for Candidate's Name , Avis Budget Group (ABG). I worked directly with Chrystal from approximately 2008 2021, for most of that time I was Chrystals immediate supervisor. Chrystal has been recognized as one of ABGs subject matter experts in all facets relating to remittance processing, providing the department training to internal associates when the process was maintained in- house, as well as providing the initial and ongoing training to the TCS offshore teams that took over the processing. Chrystal managed the daily processing of the TCS staff, ensuring all quality / quantity metric SLAs were met monthly.Here are just a few of Chrystals notable successes in her role as Supervisor- Remittance Processing Governance: She organized the development, testing, and implementation of Bank of America's Intelligent Receivables solution (IREC) for payment processing. She collaborated with KPMG, BOA High Radius, Oracle Fusion Support, and FileNet Teams to implement the product. She managed the administration of the IREC tool; matching account, MICR, remittance details with open balances to improve auto-match criteria. Her efforts translated to dramatic process enhancement with the advanced match rates, effectively making the process much more efficient. She guided all aspects of the Quote to Cash (QTC) cash application transition to Oracle Fusion. She oversaw the existing account balance reconciliation and migration related to payments, ensuring all short pays, overpays, and unapplied amounts were appropriately accounted for. After the transition, she created standard operating procedure documents, and trained staff on the use of the new receivable system. She led an Initiative to consolidate 4 bank lockboxes, contributing to $60K in annual cost savings. As mentioned, those are just a few of the successes that come to mind for Chrystal. She is a diligent, dedicated leader, and was a key contributor to ABGs Va Beach Shared Services Center success. I am a strong proponent of Chrystal enhancing her career, and I am confident she will continue to maintain a successful path of achievement.Please feel free to contact me if you have any questions. Regards,Tony L Hight Senior Manager - TreasuryVirginia Beach Shared Services Center Avis Budget Group, Inc. 300 Centre Pointe Drive Virginia Beach, VA 23462 EMAIL AVAILABLE Office: PHONE NUMBER AVAILABLE Fax: PHONE NUMBER AVAILABLE/pre> |
