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Click here or scroll down to respond to this candidateCandidate's Name
Plainfield, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEDriven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Served as key contributing member to Leadership team., Promoted to Dispatcher after 8 months of Customer Assistance, Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as neededProblem resolution abilityComputerized charting specialistExtensive medical terminology knowledgeOperations managementSupervision and trainingCalm under pressureComplex problem solvingCustomer service-orientedShipping and receivingData EntryDispatch CoordinationCustomer Relationship ManagementRoute PlanningCustomer RelationsSchedule ManagementTime ManagementProblem SolvingDispatcher, 09/2017 - CurrentH&R Carrier Inc. Plainfield, ILImproved response times by efficiently prioritizing and dispatching emergency calls. Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.Reduced errors in dispatch logs by implementing a thorough double-check system for all entries. Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need. PROFESSIONAL SUMMARYACCOMPLISHMENTSSKILLSWORK HISTORYProvided exceptional customer service to callers, remaining empathetic and patient during emergencies. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Directed dispatching, routing, and tracking of [Number] fleet vehicles. Tracked delivery progress to identify possible delays and provide real-time updates to customers. Processed invoices and payments for dispatched orders to provide proof of transaction. Generated reports to track deliveries and maintain proper records and documentation. Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability. Answered phone calls and responded to customer emails. Monitored and tracked dispatch communication systems. Scheduled deliveries and pickups according to customer needs. Scheduled and organized delivery routes.Provided customers with information on products and services. Logistic Coordinator, 03/2017 - 04/2017DHL GlobalDispatching Driver in Priority mannerHelping in Air dispatch and Ocean dispatch as needed Invoicing clientResponding emails and conveying messagesAppointment booking for loadsAnswering phone calls and tracking loads in the system. Dispatcher, 08/2006 - 04/2013C W Henderson DistributionDispatching driver in priority mannerData entry, Entering orders, Tracking orders, Manifesting orders, Check-in drivers and entering run sheet Dispatching, Co-coordinating drivers for weekend deliveries, Making pro number for dispatch board Billing and invoicing for different clientsDock staff Help (Changing in BOL, rekeying), tracing etc Helping Supervisors with day to day problemsResponding emails and conveying messagesAppointment booking Email clients for overages, shortages, damages & refusals. Data Entry Clerk, 06/2005 - 08/2006Muir's Cartage LimitedReceived purchase orders and processed them through the system as required Data entry, Confirmation, Updates, Full Loads, Finals and Dock check and Inter terminal printing Prioritize work when needed to meet deadlinesClarify certain information with source before entry to make sure data is correct Getting Departure time from HD Coordinator, Maintain Offload record sheet, Dock staff Help (Changing in BOL, rekeying), tracing etcHelping Supervisors with day to day problemsResponding emails and conveying messages Making Delivery Appointment time for Loads. Master of Science: Bio Medical Technology, 01/2000 School of Sciences - Ahmedabad, Gujarat, IndiaBachelor of Science: Biochemistry, 01/1998C.U.Shah Science College - Ahmedabad, Gujarat, India Pathology TrainingMedical Technologist Nov.1998toOct.1999CNA certified from Samland Institute, ILSeeking a position where I can utilize my superior computer and customer service skills and where advancement within the organization is a possibility. EDUCATIONCERTIFICATIONSPROFESSIONAL BACKGROUND |
