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TWTonia G. WilliamsProfessional SummaryPatient Service Representative with over 10 years of medical experience working in both a physicians practice and clinical environment. Work HistoryPrisma Health Upstate - URGENT ADMISSION SPECIALIST Greenville, SC06/2018 - CurrentAerotek - Administrative AssistantGreenville, SC08/2017 - 06/2018Jenny Craig - Nutrition Consultant03/2017 - 06/2017 Insurance VerificationIdentified insurance payment sources and listed payers in proper sequence to establish chain of payment. Crossed Trained other team members Trained New Onboard Team Memebers Full Revenue Cycle Payment Posting Responsible for Counting End of Day Balance Benefitfocus, Healthcare Administration Verifying Member Medical Coverage Enrolling Members into Medical Coverage Assisting Members in Navigational Support Medicare Blue Cross Blue Shield United Healthcare Left to return back to Prisma Health Scheduling Clients Appointments Setting Up Sales Presentations Teaching Clients Nutrition and How To Lose Weight Following Up With Clients After They Have Started The Program MarketingEMAIL AVAILABLEPHONE NUMBER AVAILABLEGreer, SC 29651Skills Electronic Health Records Systems Payment Processing Medical Terminology Patient Registration Customer Satisfaction Team Leadership Insurance Company Knowledge EMR Updating Insurance Billing Process Improvement Registration Coordination Verbal and Written Communication Patient Admission Patient Contact Appointment Confirmation Phone and Email EtiquetteAccounts Payable and AccountsReceivable Insurance Verification Money Handling PCI (Payment Card Industry) Team Collaboration Regulatory Compliance Operational Requirements Registration Processing Financial Recordkeeping Patient Health Information Access Outbound Calling Medical Filing Patient Rights Collection Management Payment Calculation Counseling and GuidanceGreenville Memorial Hospital - Admissions Counselor/Surgery Scheduler09/2014 - 02/2017New Horizon Family Health Services - Patient Service Representative/Doctor and Patient12/2011 - 01/2015Piedmont Colon/Rectal Surgery Center - Patient Service Representative/Medical Billing/Doctor and Patient Assistant 03/2007 - 06/2011 Scheduling Patient Surgery/Appointments/Radiology FMLA/Short Term Disability Patient Check In/Check Out Insurance Verification Medical Records Patient Assistants Assistants Perform Phlebotomy Input patient information Schedule patient appointments Assist with patient care Make patient reminder calls for appointments File charts Managed Office Order Office/Medical Supplies Phlebotomy Input patient information Scheduled Patient Procedures/Appointments Assisted with patient care Chart Filing HCPCS Compliance Organize Community Support Risk Management Assessments Reliability and Dedication Delinquent Accounts Monitoring Organization and Time Management Business Management Principles Improve Patient Care 50 WPM Typing Speed Insurance Coordination Word Processing Patient Information Management Vital Statistics Documentation Punctual and HardworkingClaims Handling and CoverageVerification Spreadsheet Tracking Medical History Documentation Reading Comprehension Clerical and Filing Support Forms and Spreadsheet Creation Satisfaction Assessment and Tracking Benefits Explanations Informed Consent Explaining Instructions EMR FormulariesEducationECPI UniversityGreenville, SCBS: Healthcare AdministrationMulti Spartanburg Technical CollegeSpartanburg, SCMutli-Skilled Health TechnologyCertificatePCDI of GeorgiaNorcross, GAMedical Billing CertificateCertificationsMAC Legal Aspects of HealthcareAdministration Training HealthcareAdministration and Regulation TrainingHealthcare Marketing Training MicrosoftOffice Suite Health Care ProceduresTherapeutics for HealthElectrocardiography Practicum NurseAssisting Techniques MedicalTerminology ICD-9 and CPT CodingOSHA Training HIPAA TrainingPhlebotomy Practicum Health InformationManagement Training EPIC Sonic AlyaticsVISTA Salesforce