Candidate Information Title Customer Service Representative Target Location US-NY-New York Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Representative Sayreville, NJ Customer Service Representative Newark, NJ Service Representative Customer Newark, NJ Customer Service Representative Brooklyn, NY Customer Service Representative Irvington, NJ Customer Service Representative Brooklyn, NY Sales Representative Customer Service Valley Stream, NY

PKadijahPerezPHONE NUMBER AVAILABLEEMAIL AVAILABLEomMiddletown, NY 10940SUMMARYFlexible Customer Service Representative offering 20 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. SKILLSMS ExcelMS WordProject ManagementComplaint ResolutionCustomer Relationship ManagementTechnical SupportAppointment SchedulingExcellent Verbal & WrittenCommunications SkillsData EntryCRM & Zendesk and Live AgentproficiencyInbound and Outbound CallingComputer ProficiencyProblem-Solving AbilitiesCritical ThinkingBook keepingEXPERIENCECustomer Service RepresentativeBronx, NYZales The Diamond Store/ Oct 2021 to CurrentAwarded "Employee of Month" 10 times over tenure for consistently exceeding customer service expectations.Increased direct bookings by 37% increase through communicating benefits in person and online platforms.Successfully resolved guest complaints without escalation, demonstrating effective problem solving skills.Resolved an average of 150 - 200 customer inquiries weekly, assisting customers with orders, product info.Managed customer records using advanced CRM software, improving department accuracy by 25%.Customer Service RepresentativeManhattan, NYUnited States Postal Service/ Nov 2014 to Dec 2019 Supported sales team with order processing, inventory management, and customer service resulting in improved sales efficiency and customer satisfaction ratings. Collaborated with cross functional teams through Microsoft Teams to swiftly resolve complex customer issues, contributing to a 47% decrease in escalations to higher management.Mentored junior team members in all software and company procedures. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.EDUCATION AND TRAININGDiplomaCity As High School Jan 2005Manhattan, NYMaster of Arts: Customer Service Management