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Title Project Management Customer Service
Target Location US-NC-Kernersville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
MANAGERPHONE NUMBER AVAILABLEEMAIL AVAILABLEKernersville, NC Street Address
ContactResults-oriented candidate with vast experience streamlining business processes and providing strategic direction in support of organizational objectives. Proven track record in managing complex projects and leading teams to successful project completion. Skilled in data analysis, problem solving, process improvement, and project management. Experienced in using various software tools, such as Microsoft Oce, to drive eciency and eectiveness.P r o f e s s i o n a l SummaryS k i l l sEquipment Installation Maintenance SchedulingProject Management Supply ManagementMAINTENANCE TECHNICIANKAO SPECIALTIES AMERICAS  High Point, NCApr 2023 - PresentOWNERBLACKOUT WRAPS  Kernersville, NCOct 2022 - PresentE x p e r i e n c eUtilized hand tools, power tools and precision measuring instruments during repair work. Maintained safe working environment utilizing personal protective equipment. Replaced or repaired worn-out parts and components. Dismantled, repaired, or replaced devices using hand tools and power tools. Complied with OSHA regulations, maintaining safe and clean working environment. Prioritized work orders for service maintenance requests. Managed the daily operations related to customer service, inventory management, and marketing. Maintained a high standard of customer service through quality assurance checks. Negotiated contracts and agreements with business partners, vendors, and customers. Developed and implemented strategies to increase customer satisfaction and loyalty. Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently. Managed budgets effectively by accurately forecasting expenses and revenues. Identified problems, made decisions, and interpreted results based on quantitative techniques.

SHIFT SUPERVISORPACTIV LLC  Greensboro, NCJun 2018 - Oct 2022SAFETY SUPERVISORUS ARMY  Fort Liberty, NCJan 2010 - Nov 2018PLATOON SERGEANTUS ARMY  Fort Bragg, NCJan 2009 - Nov 2018ACTIVE DUTY SOLDIERUS ARMY  Fort Hood, TXMay 1998 - Jan 2010Demonstrated ability to manage a team of employees and ensure successful shift operations. Managed store closing and opening procedures to ensure safety and security. Trained new employees in job duties, safety protocols, policies and procedures, and company culture. Held team members accountable during shift by effectively coaching to improve performance. Complied with company standards and policies, setting example for team members. Managed scheduling, payroll, inventory control, customer service, and other operational tasks. Performed regular inspections of equipment for safe operation and maintenance. Worked closely with management to ensure implementation of safety protocols are followed at all times. Implemented hazard control measures to reduce risk of injury or illness. Monitored job sites for unsafe conditions and practices and took corrective action when necessary. Conducted safety audits to ensure compliance with company and OSHA standards. Provided safety orientations, training and education to employees. Developed emergency response plans for all potential hazards in the workplace. Directly supervised a team of non-commissioned officers to ensure platoon objectives were met. Facilitated coordination between higher headquarters staff elements and subordinate units regarding mission planning or execution.Developed training plans and conducted platoon level training to ensure proficiency in mission essential tasks.Maintained accountability of personnel and equipment; monitored the performance of subordinate leaders during field exercises.Provided guidance on individual soldier development through mentorship and counseling sessions. Oriented new soldiers by providing training, answering questions and establishing connections. Delegated tasks efficiently among subordinates based on skill sets while maintaining an overall awareness of the unit's progress towards its goals.Adapted to rapidly changing environments, making effective decisions under pressure. Provided mentorship and guidance to junior enlisted personnel throughout their career progression. Demonstrated leadership and organizational abilities while managing a team of 10 soldiers. Successfully completed numerous deployments overseas in support of national security goals. Fostered meaningful relationships between local populations and US forces in hostile regions. Served as an escort for VIPs and dignitaries during official visits and ceremonies.CertificationsOSHA 30 HAZMATPrimary Leadership Development Course (Army) Advanced Leadership Course (Army) Senior Leadership Course (Army)VOLUNTEERWESTEND MINISTRIES  High Point, NCNov 2023 - PresentLEADERSILVER SQUARE LODGE 791 MWGLNC  Fayetteville, NCJan 2010 - Oct 2018Volunteer E x p e r i e n c eGrew ability to work independently while completing assigned tasks without direct supervision. Exercised resourcefulness while managing limited resources allocated to volunteer projects. Generated visual content for organization's social media platforms. Demonstrated ability to motivate, lead and mentor team members. Utilized strong interpersonal skills to build relationships with all levels of the organization. Provided clear direction to staff on goals, expectations, performance standards, and procedures. Fostered an atmosphere of trust, respect, integrity, openness, fairness, diversity, inclusion, collaboration and teamwork.AwardsHighly Decorated Army Soldier of 22 years in military service Master Mason Of The Year (2016)

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