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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To obtain a challenging position utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.ProfileMore than 13 years successful experience in customer service and client support with recognized strengths in account maintenance, problem-solving, trouble-shooting, staff support as well as developing and implementing procedures to streamline processes.Possess strong computer skills.Excellent working knowledge of ppoONE, Elvis, Algo Net and Diamond systems; Microsoft Excel, Microsoft Word, TPA Advantage.A team playerSynopsis of AchievementsIncreased client retention by 15%.Streamlining procedures led to a more positive morale within our department.Promotion to Team Lead over the Network Lease Department for KY and TN.EmploymentBluegrass Family Health(Signature Health Alliance)2001- PresentASO Research and Resolution SpecialistAccount Representative for 39 TPAsSupport TPAs with new client sales implementation, claims resolution, claims re-pricing, and customer service.Quickly and effectively solve customer challenges.Constantly striving to seek new ways to improve customer service.Train new employees in customer service, claims re-pricing, member claim issues and platform/IT concerns.Monitors and reports all IT related issues to the appropriate department. Once resolved, will perform a review to determine if new Policies and Procedures need to be created to stop that same issue from reoccurring.EducationGraduated La Vergne High School1990ReferencesUpon Request |
