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Click here or scroll down to respond to this candidate212 Magan LnWoodbury, TN Street Address
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEBERNAL, RAMON A.OBJECTIVELooking forward to find a position where I can I apply my knowledge and experience in Information Technology and Telecommunications, as well as being part of a team that works together to meet the Vision and Mission of the company.PROFESSIONAL ACHIEVEMENTSEmployee of the Month (January 2002)SKILLSBilingual (English / Spanish)EDUCATIONA.A.S Degree in C.I.S. Computer ProgrammerEl Paso Community CollegeP.O. Box 20500El Paso, TX 79998EFERENCESTRAY JONES (DYOPATH)IT Service Center SupervisorMOBILE: PHONE NUMBER AVAILABLEEMAIL AVAILABLESCOTT PARKIN (GRANITE TELECOMMUNICATIONS)Epik Bridge SupervisorMOBILE: PHONE NUMBER AVAILABLEEMAIL AVAILABLEFRANCISCO MORALES (DYOPATH)IT Service Center ManagerMOBILE: PHONE NUMBER AVAILABLECHRIS LEONARD (ACADIA)IT ManagerMOBILE: PHONE NUMBER AVAILABLEWORK HISTORYJun/2022 Jan/2024Broadband Activation CoordinatorGranite Telecommunications237 W Northfield Blvd, Murfreesboro, TN 37129Ensure successful broadband communication by coordinating and directing technicians to accurately connect the communication equipment, as well as coordinating with the carriers to activate and ensure high quality circuit performance.Guide the Technicians to find the carrier circuit handoffProvide instructions how to connect the circuit handoff to the provided Granite router (for On-net circuits)Instruct the techs how to connect and configure their laptops to test the circuit (for Off-net circuits)Perform troubleshooting and diagnose when connection doesnt get stablishProvide the IP addresses and configurations to test or establish router communication.Contact carriers to determine the circuit functionality and configurationTroubleshoot in conjunction with the carrier to stablish communication with the circuit and the router.Modify router configuration to match the circuit. (except cisco routers)Work the tickets in Cornerstone ticketing system to note progress, follow status, as well to give closure to a given activation order.Follow up the pending tickets until resolution or closure is met.May/2021 Jun/2022IT Support Analyst IIAmazon6060 Golden Bear GateMt. Juliet, TN 37122PHONE NUMBER AVAILABLEAllocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.Handled support requests and procedures across the network.Assist in training new hires.Continuous learning of new technologies.Ability to support customers from multiple buildings in the area, as well as remote customers.Troubleshooting integrated and interdependent computer systems.Maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.Ability to prioritize work based on department and production objectivesAbility to work, prioritize and make decisions independently in a fast-paced production environment.Mar/2021 - May/2021Service Desk II AnalystAcadia Healthcare618 Grassmere ParkNashville, TN 37211PHONE NUMBER AVAILABLE1st point of escalation from Service Desk Analyst 1 for network related support issues.1st point of escalation from Service Desk Analyst 1 for endpoint and server related support issues.1st point of escalation from Service Desk Analyst 1 for telecom related support issues.1st point of escalation from Local Facility IT teams for related support issues.Primary point of handling: Creation, updating closing outage notifications.Assist with network equipment deployments.Create and administer network and telecom related documents and diagrams.Create and administer other IT related documentation.Work on projects under the direction of a Corporate Project Manager and complete assigned tasks.Identify IT related security and safety needs and issues.Maintain skills by attending related training and performing research.Able to train users, in person and remotely, on basic computer usage.Monitor performance and availability of systems with active and manual tools and processes.Interface with associated IT staff.Travel and Interface with external and/or internal locations in support of primary duties.Evening and weekend off hour activities as required.Nov/2010 Mar/2021Service Desk II AnalystDyopath100 N. StantonEl Paso TX 79901OFFICE: PHONE NUMBER AVAILABLE- Assists over 1000 clients with troubleshooting of desktops, servers and network devices.- Support over a 100 Tough Books for Linemen, Fleet, and Relay among other departments- Remotely troubleshooting client issues or being onsite at a client office, providing IT support and excellent customer service.- Professionally respond to telephone calls, emails, and web-based service requests.- Installations or replacements of various hardware components, software repair, diagnostic testing.- Troubleshooting and repair of PCs as required- Installation and software upgrades- Installation of hardware and peripherals over the network- Maintain PC hardware and software- Maintain and Troubleshoot printers- Troubleshooting on videoconference equipment- Provide friendly, courteous and quality support for clients.- Follow a service ticket through to its completion.Oct/2004 Nov/2010Systems AnalystDekko Global145 Inglewood Dr.El Paso TX 79927PHONE NUMBER AVAILABLE- Installation and software upgrades* Win XP, Win 7 etc.* MS-Office 2007, 2010* Virus detection programs* Client Access* Lotus Notes* Producview and Voloview, Etc.- Installation of hardware and peripherals over the network- Maintain PC hardware and software- Maintain and Troubleshoot label printers- Maintain and Troubleshoot of RF scanners- Troubleshooting and repair of PCs as required- Coordinate the acquisitions and installation of communication links (point to point)- Installation of cable CAT 5 or Cat 6 as needed- Support to production machines driven by a PC- Troubleshooting on videoconference equipmentNov/99 Oct/2004Systems AdministratorSavane International Corp11 Runway, St.Teresa, NM 88008PHONE NUMBER AVAILABLE Ext. 7771Administration of NT 4.0 and 2000 servers including:MS-Exchange (and email clients)RASHome DirectoriesInternet Host AccessManaging user accounts and servicesConfiguration and support for network resourcesGeneral backup of all systemsAdministration of AS/400 systemAdministration of AS/400 system PTFs and backups.Adding and removing user accounts as needed and access controlAdd, remove and configure printer and peripherals (by Twin X and LAN TCP/IP)Monitoring messages, subsystems and problem codes.Administration of PBX and AudixPhone assignation, installation and removalGeneral PBX administration.Configuration of different phone featuresAdministrating voice mail accessRun periodic backupsInstallation and software upgradesWindows 95, 98, NT 4.0, Win 2000(workstation and server), and XPMS-Office 97, 2000, and XPClient Access, and Extra 2000 for AS/400Showcase (Query)Virus detection programsEtc.Installation of hardware and peripherals over the networkMaintain PC hardware and softwareMaintain and Troubleshoot label printers and RF scannersTroubleshooting and repair of PCs as requiredProvide support for Rapid stand conveyor system. |
