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Click here or scroll down to respond to this candidateCandidate's Name
Orlando, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILE.Customer service oriented and committed to ensuring optimal client outcomes.Work history includes customer service, call center environment remote workPharmacy Technician, medical administrative support and patient care industry experience.Effective problem solver, able to assess needs and identify solutions.Strong written, verbal, and interpersonal skills for effective communication and documentation.Greenway Prime Suite EHR / Microsoft Word and PowerPoint; Typing Speed: 72 WPM. KEY QUALIFICATIONSEDUCATION / PROFESSIONAL DEVELOPMENTUltimate Medical Academy Associate of Science Degree - Healthcare Management, 2019 Certificate of Completion: Medicare Billing: 8371 and Form CMS-1450 Certificate of Completion: 837P and CMS Form 1500 Claim Form Certificate of Completion: Medicare Fraud & Abuse: Prevention, Detection, and Reporting RELEVANT PROFESSIONAL EXPERIENCETTEC (call center) - 02/2023-12/2024Customer service representativeanswering phone calls locating patient information and accountsmulti-tasking submitting escalations and communicating with supervisor Medix (university hospital 3/2020-2/2021Medical scribelearning exam codes and ICD-10 CODESmaking Radiology appointments for multiple locations, CT scan, nuclear medicine, MRI, mammogramsusing 5 or more systems at once to scan in documents and schedule patient procedureVerifying insurance and allocating coverageCVS PHARMACY. 06/2019-12/2019Took inbound calls and provided patients with prescription refillsProcessed insurance and claim submittals in a timely manner.Analyzed data and ensured its accuracy and organization.Walmart. 08/2016-03/2018Handle and count moneycustomer servicestocking and organizing shelvesADDITIONAL PROFESSIONAL EXPERIENCEOrlando Health / Health Central Hospital, Orlando, FL. 05/2021-1/2022 HousekeeperCleaned patient rooms after they had been discharged and got the rooms ready for the next patient to arriveWorked with medical professionals in order to ensure that the rooms were clean and sterile. Candidate's Name Cont.)Corresponded with patients and maintained open communication techniques |
