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Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:To obtain a position as a Bilingual Collections/Data entry that will enable me to utilize my skills and expertise. Reliable, honest, fast paced, committed, eager to learn, responsible and self-motivated. TMX Finance: Feb. 2020-2024 Supervisor/Team lead Collection on past due personal/title loan accounts Negotiate payment arrangements or settlements to redeem collateral Transactions and customer interactions with accuracy and detail. Ensure all federal and state guidelines, including FDCPA. Met AQ requirements Pro-Collect: March. 2019-Feb. 2020 Collections on past due accounts on Apartments and furniture stores Adhere to policies and procedures regarding to consumer collections Responsible for working 160-180 accounts daily Maintain accurate and detailed collection notes Took credit/card payment to update individual credits Mr. Credit Solutions: Nov. 2018-Jan.2019 Account receivable manager Data entry Collected on delinquent accounts Accounts Payable Took payments on accounts and made payments QuickbooksHeriberto Salinas M.D.: October 2017-October 2018 Assisted the doctor with EKGs, vital signs, performed injections venipuncture phlebotomist and IVs Assisted with minor surgeries Charting, scanning, medical filling and provided a strong amount of customer service. ACE Cash Express: January 2006 February 2017 Case manager/Check Collections Collections on return checks Managed up to 40 centers Assisted 5 district managers in training cashiers and assisting with customer service issues Took debit/card payments Provided invoicesPreventive Medicine of North Dallas: March 2009 April 2010 Assisted the doctor with EKGs, vital signs, perform injections and venipuncture on adults and children Assisted with minor surgeries Charting, triage, medical filing and provided a strong amount of customer service Mi Doctor: March 2008 March 2009 Assisted the doctor with EKGs, vital signs, perform injections and venipuncture on adults and children Assisted with minor surgeries Charting, triage, medical filing and provided a strong amount of customer service RGS Financial: June 2005 December 2005 Handled auto deficiency balance and delinquent accounts by demonstrating negotiation and problem solving skills Worked commercial accounts Manage large volume of accounts Knowledge of collection policy and practices Perform follow up on payment arrangements Certified telephone collectors techniques online seminar Qualifications:Word Processing/Windows (Various)10-KeyType 40WPMOrganization SkillsEducation:PCI Health Training CenterGraduated: February 20084.0 GPAReferences:Available upon request |