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Title Customer Service Front Desk
Target Location US-DC-Washington
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EducationTrinity University August Street Address - Prince Georges Community College May 2017-July 2020AA in General Education3.5 GPAHonorsWork ExperienceWhole Foods MarketCollege Park, M.D.FishMonger/Cashier November 2018-July2020Maintain cleanliness and organization of the departmentAssist customers in selecting seafoodPrepare whole fish (filet, debone) per customers specificationsCheck dates to ensure freshness of productOpen/Close departmentAs a cashier, I facilitate cash and debit card transactionsL.A. FitnessHyattsville, M.D. November 2017- December 2018Front DeskGreet all patrons as they enter the gymCheck in guests as they enter the facility Make phone calls to settle delinquent accountsAccept cash paymentsInspect the gym upon opening and closingFacilitate all incoming phone callsDragonfly Vintage, D.C.Washington, D.C. July 2016-September 2017ManagerAssisted customers as they entered the storeCalculated and facilitated sales tax on all sales during the first fiscal year cash and credit/debit transactionsScheduled repairs with in-house jewelerContacted customers regarding special events/status of jewelry repairHandled visual merchandising for the storeWells Fargo Arlington, VATeller August 2014-August 2016Mastered the art of persuasion and communication to ensure daily sales goals were met.Assisted hundreds of customers from different cultures, ages, and languages.Facilitated foreign currency conversions for a myriad of countries.Handled enormous amounts of cash and balanced a personal cash drawer daily.Oversaw currency shipments via armored courier with manager authorization.Complied with company policy and procedures are adhered to daily to safeguard stores success.Appointed by Manager to maintain and oversee the quality control of the Automatic Teller Machine.Urban Outfitters, Inc. Washington, DCSale Associate/Cashier November 2013-May 2014Provided excellent customer service and assisted patrons.Appointed Employee of the Month due to outstanding customer service.Facilitated innumerable online orders and returns with precision to deliver full customer satisfaction.Deemed trustworthy and highly skilled mathematically by upper management to operate the cash register.The 3610 Shoppe, Inc. Washington, DCSales Associate/Visual Merchandising Chief May 2011-August 2013Provided excellent customer service and assisted patrons with their shopping needs.Cared for my elderly great grandmother to ensure her well being and safety.Aided in the visual merchandising to ensure that the store was visually pleasing and efficient.Solely oversaw stocking, inventory, and shipping of countless clothes and jewelry orders.Arranged a successful final closing celebration of the shop selling hundreds of items with hundreds of attendees.Metropolis Condo Management Hyattsville, MDAssistant to Coordinator of the Company May 2010-April 2011Facilitated all incoming and outgoing phone calls.Ensured that all emails were responded to on a timely basis.Arranged appointments with contractors and landscapers to perform maintenance on various properties.Recorded and archived minutes of crucial board meetings.Trained new employees in managing the company database.Crafted monthly management reports, memos, newsletters, filers and myriad of other publications.H&R Block Premium Arlington, VAClient Service Professional January 2010-April 2010Ensured that both the client and tax preparer are aware of any changes in the schedule.Scheduled appointments with hundreds of clients.Created welcome packets for new and potential clients.Updated calendar daily of the staff to ensure efficiency and to avoid confusion.Facilitated incoming phone calls with a pleasant, welcoming demeanor.Computer SkillsApplication: 70 WPM, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

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