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Oxon Hill, MDEMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceClient Service RepresentativeH&r Block Tax Svc - Oxon Hill, MDDecember 2022 to April 2023Conducted face to face client interviews to identify needs Communicated effectively with clients in person and via telephone through inbound and outbound calls Responded to a high volume of incoming calls while hand5in person inquiries from both clients and colleaguesCollaborated we ith Taxpayers and Tax Pros to do research Served client with diverse tax needsDemonstrated a pleasant and professional attitude in a work environment Maintained confidential client and business information effectively Successfully executed detailed-oriented tasks by deadline Utilized Bloc pay to receive paymentsUtilized appointment manager to schedule appointments Scanned documentsConsultant/Customer ServiceVerizon Communications - Silver Spring, MDAugust 2000 to September 2016Handled a high volume of inbound customer callsWas responsible for providing high quality customer service on calls that were generally routine and sometimes unique in natureProvided customer service transactions, including but not limited to equipment, call handling, billing, service and equipment inquiries along with other customer transactions Managed customer relationships by performing the full range of customer service functions Used negotiation and problem-solving skills to resolve customer concerns Identified and assessed customer needs based on interactions Reviewed all customer account information while on calls to identify and match customers needs with the appropriate product or service (Upgrades, adding a line, billing correction) Consultant/Business Inquiry RepAT&T - Oxon Hill, MDJune 1983 to July 2000Applied the appropriate policy or regulation and analyzed the information provided by agencies Handled a high volume of inbound and outbound customer calls Responded to and answered customer client request or inquiries concerning services, products, billing, equipment, claims and reports problem areas.Worked in one or multiple questions/skills skill set over various customer contact channels Was responsible for improving customer retention through programs and provided to the customer Utilized mechanized systems to initiate and complete service orders and Handled customer request Continually maintained working knowledge of all company products, services and promotions Made recommendations according to customers needs on features,accessories upgrades and rate plans Utilized operational systems to process purchases of AT&T products services and collection payments Performed other duties as required for wireless billing and accessories EducationSome college in Special EducationUniversity of Maryland-College Park - College Park, MD August 1973 to December 1976Skills Special Education Tax Experience Special NeedsAdditional InformationAdditional computer skillsMicrosoft office SuiteMS WordExcelAccess Power PointWord Perfect