Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Job Description

• Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
• Monitoring and escalation of critical application as per the SOW.
• Troubleshoot Network and Security relates issues
• Generate and publish Application performance report
• Provide notification to customers and the service teams for Severity 1 events.
• Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
• Central point of contact for technical support teams including status updates for on-going incidents/events.
• Must have aptitude and attitude to learn / work on new technologies.
• Should be willing to work in shifts 24x7.
• Create, update and document system processes and tasks as required.
• Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
• Work Closely with Wireless technology groups

Basic Requirements

2+ Years supporting event monitoring is preferred.

Hands-on experience with the following:

• Alert monitoring tool experience required. HP Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
• Application monitoring experience, SAP Monitoring preferred. (Tools SolMan, CA Wily)
• ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted
• Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
• Telecommunication Equipment Knowledge (Radio, Wireless Networks)
• IT communication Tower Hardware.