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Job Description

Job description

Responsibilities:

• Handle large amount of outbound calls

• Identify customers needs, take customers information, align them with the sales team

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Meet personal/team qualitative and quantitative targets

Requirement:

• Previous experience in a customer support role

• Track record of over-achieving quota

• Strong phone and verbal communication skills along with active listening

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• Excellent communication skills

• Efficient in MS Excel

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