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Job Description
Network Engineer
Routing and Switching protocol like BGP and STP,VTP.VLAN,WAN. Working knowledge of NOC Monitoring Tools. Remote monitoring & management of Network infrastructure providing Internet & Data Services at NOC support. Basic Troubleshooting of LAN / WAN networks (MPLS, ISP, Data networking) Basic knowledge of Router and switch configuration Service Desk Operations (Tickets Creation, Support, and Management) Need to focus on fast resolution of tickets within SLAs Need to monitor and alert/log a ticket with service providers/vendors for outages/performance issues. Need to coordinate with vendors/partners for fast resolution of reported issues. Focus on Continuous Improvement of delivery Focus on Customer (End-User) experience with quality checks. Handling the support requests (by phone/email/ticketing system) Basic Troubleshooting & Support To carry out the scheduled activities / preventive maintenance Carry out user management activities Scheduling, configuring & verifying backup jobs Proactively monitoring the alerts on tool and follow ITIL Incident Management process Contribute to the internal knowledge management system 24*7 Work environment and 6 day working in a week.
Employement Category:
Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Network Engineer Tiruchirappalli
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