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Job Description: Under direction of a Principal Applications Analyst / Project Manager or an
Information Technology Manager, performs advanced level Business Analysis for the elicitation,
analysis, and validation of system requirements; performs complex programming assignments
according to the City's Software Development Lifecycle (SDLC), established guidelines, and technology
standards; designs, develops and implements commercial systems and system interfaces; revises,
improves, updates, and maintains existing systems; participates in or manages business process
reengineering, upgrades, new technology, and system implementation projects; provides training and
technical support to technical staff and end-users; executes established standards and priorities;
manages small to medium sized projects; closely coordinates with system owners, end-users,
vendors, the public, and project teams; executes the Information Technology Strategic Plan; and
performs related duties as assigned.

Required Skills: Essential job functions may include, but not limited to:
Analyzes, validates, and documents business processes and system requirements using standard
Business Analysis tools and methodologies for the development or procurement of software
systems.
Designs, documents, develops, codes, tests, and debugs applications and interfaces.
Designs, documents and develops extract, transform, load (ETL) processes to ensure accessibility
of data from business systems for reports or use by other systems.
Evaluates and monitors cost acquisition of applications, scripting, and reporting tools related
items to obtain the best results, meet budget guidelines, and ensure system compatibility.
Conducts design sessions and develops design documents.
Develops technical system documentation, training materials, and provides training to users and
support staff.
Prepares presentation materials for meetings; documents and follows up on actions and decisions
from meetings.
Plans, designs, recommends, installs, upgrades, and supports application systems, interfaces,
queries, database, scripting activities, and business intelligence/reporting solutions to achieve
optimum performance in accordance with the IT Service Level Agreement (SLA).

Completes service requests in a timely manner and provides support to end users; guides and
assists others in completing service requests. Troubleshoots, upgrades, or configures application,
database or reporting systems to determine cause(s) or failure and resolves problems, to include
cybersecurity issues.
Ensures systems and applications, including the City's Internet and Intranet, are patched and kept
current on all security patches and upgrades.
Assists in the development and execution of preventive maintenance programs identifying
weaknesses of current systems to determine critical application, reporting or system issues,
including cybersecurity.
Assists in the development and operations of the IT Strategic Plan (ITSP).
Provides input and recommendations on new technology and solicits technical specifications.
Communicates clearly and concisely, both verbally and in writing.
Assists in the creation of operational procedure manuals.
Provides guidance to team members.
Acts as a liaison between the various divisions within the department along with the client
departments.
Provides subject-matter expertise on complex technical issues.
Knowledge Skills & Abilities:
Fundamentals of Business Analysis Core Concept Model (BACCM) framework defined in Business
Analysis Body of Knowledge (BABOK).
Gather and document requirements for function changes and new requirements, translating user
defined requirements into technical specifications.
Learn new business systems, programming languages, reporting tools, databases, and other
technology tools as required to support the City's operations.
Perform cost/benefit analysis for applications, reports, systems enhancement or replacement.
Developments and trends of application and reporting solutions.
Database design and basic administration of database platforms like Microsoft SQL Server and
Oracle.
RDBMS programming including stored procedures and user functions
Cost-benefit analyses to recommend the most effective solution.
Provide excellent customer service.
Principles and practices of excellent customer service.
Extensive knowledge and experience of Report writing with Crystal Report and Microsoft SQL
Server Reporting Services
Principles and practices of ITSM (IT Service Management) systems to include Incident; Request
Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs.
Basic knowledge of Local Area Network (LAN), wireless, and Wide Area Network (WAN)
technology.
Microsoft Office, Microsoft Project and Microsoft Visio.
Team formation and execution; how to motivate teams.
Communicate effectively, orally and in writing.
Plan, design, document, install and support application systems, scripting, business intelligence
reports for both enterprise and departmental needs.

Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines.
Prepare clear and concise written reports and technical documentation.
Respond promptly and effectively to requests for service, including cybersecurity incidents.
Develop complex reports using business intelligence tools; convert data into information.
Establish and maintain and promote positive and effective working relationships with employees,
other agencies, public officials, and the public.
Demonstrate initiative and exercise good judgment in the performance of duties.
Work independently and as a team member; recognize and set priorities and meet deadlines.
Work with vendors, ensuring the priorities of the City are met.
Serve as a client liaison to identify and define project requirements, scope and objectives.
Provide guidance and direction to team members.
Provide emergency response to reduce downtime, correct errors or monitor vendor activity
surrounding critical system failures, off-hours scheduled maintenance downtime or work on call
on a scheduled and as needed basis.
Provide services in different geographical locations throughout the City as requested by users or
needed.

Desired Skills:
Previous experience working in a public agency.
Previous experience in work order management systems
Previous experience with systems for classroom, trainer and registrant tracking systems

Required:
Possession and continued maintenance of a valid class C California driver's license and a safe
driving record, or the ability to provide alternate transportation which is approved by the
appointing authority.

Education/Experience
A Technology Certificate from an accredited college or trade school in information technology, computer applications, web technologies, computer information systems, application development, database design, programming, technology project management or closely related field AND six years of experience in any two of the focus areas; OR
An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or closely related field AND six years of experience in any two of the focus areas; OR
A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, engineering, informatics, web science, business information systems or related field AND five years of experience in any two of the focus areas.