Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.
• Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.
• Requires at least 3 years of experience in the field.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.

MANDATORY REQUIREMENTS:
• Windows 11 (minimum 2-3 years)
• Microsoft O365 (minimum 2-3 years)
• InTune (minimum 2-3 years)
• Apple and Android mobile phone support (minimum 2-3 years)

NICE TO HAVE:
• Cherwell
• Scripting and automation
• Microsoft Teams/inTune

Location: Madison, WI (HYBRID)
* Must be WI resident or willing to relocate at candidate's expense. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience.