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Restaurant General Managers play a key supervisory role in the food service industry, providing leadership and decision-making for the restaurant. Some Restaurant General Manager job duties include:
Recruiting, hiring and training all restaurant staff, including servers and hosts
Scheduling employees to ensure shifts have proper coverage
Streamlining the restaurant processes to improve the guest experience
Monitoring restaurant finances, including sales and expenses
Enforcing food handling regulations and other guidelines to increase guest safety
Promoting the restaurant and finding ways to bring in more customers
Handling customer complaints
Completing necessary paperwork, such as sales, inventory and staff attendance reports
Good Restaurant General Managers need a diverse set of skills to handle the variety of responsibilities that come up during the average day. Prerequisite skills and experience typically includes:
Leadership to guide and inspire the staff
Understanding of how the food service industry works
Strong organizational skills to keep things running smoothly
Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers
Financial knowledge to manage the budget effectively and keep the restaurant profitable
Analytical skills to interpret reports and make data-driven decisions
Experience using restaurant management software
Customer service and interpersonal skills to create positive relationships