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Responsibilities

Handle inbound queries from customers and provide technical and product support via multiple channels (phone, email, chat, Whatsapp,)
Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
Continually collaborate with multiple departments including Customer Support, Sales, Operations, Back Oce, Tech Engineering to understand and develop product knowledge
Ownership to improve processes by analyzing escalated cases and working cross-functionally to reduce resolution time and improve the customer experience
Support in various ad-hoc audits and other internal control initiatives on an ongoing basis
Be a great culture t - have the start-up energy and be ready to be on the move at all times