POSITION OVERVIEW



Perform administrative functions serving as the central point of contact between all maintenance technicians, property managers, residents, and outside parties.



ESSENTIAL DUTIES& RESPONSIBILITIES:

• Greet and welcome guests as soon as they arrive at the property


• Provide administrative and clerical support including answering phone calls, email inquiries/requests for work orders from tenants, property managers, and/or resident managers


• Administer, input, and review work orders in the Yardi database


• Assist with completing work orders with crew notation; entering changes and miscellaneous notes in the Yardi database


• Assign and schedule technicians to the designated work order


• Set up calendar appointments, if requested by the tenant or management


• Perform research as necessary to locate and correct work order entries


• Coordinate with various departments for maintenance that requires assistance from vendors


• Conduct 60% of work order follow ups for LA region


• Hands on duties needed, organizational projects, general errand running etc.


• Coordinate monthly order of office supplies and maintain proper stock levels


• Own the condition of the offices at all times, making sure it is always tidy, professional, presentable and clutter-free

• Associate/Bachelor degree preferred


• Proficient in spoken and written English


• Bilingual (English and Spanish preferred)


• Minimum one year of administrative support experience


• Punctual, courteous, professional and reliable


• Excellent communication skills


• Detail-oriented and willing to learn


• Excellent customer service skills/experience


• Ability to courteously and professionally handle multiple calls and e-mail inquiries with tenants and office personnel


• Proficient in Microsoft Office (Word, Excel, Internet Explorer, Outlook)


• Ability to learn property management software (Yardi experience is a plus)