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ALORICA BY THE BAY - Be a world class call center agent Location: PH-Pasay Jobcode: jr8cav Email Job
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At ALORICA we care about our employees, and we strive to create great workplace environments in which they feel valued and appreciated. You can build your career with us and discover an extended multinational family of awesome co-workers. Our teams work in the latest state-of-the-art facilities housed on safe campuses and feature lounges, fitness centers, sleeping quarters and 24-hour medical clinics. In the Philippines, we operate 17 sites in 12 cities and were continuing to expand, and we like you to succeed and grow with us!
JOB RESPONSIBILITIES communicate with customers in a courteous, friendly and professional manner using agreed procedures listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer maintain basic knowledge of client products and/or services
QUALIFICATIONS The best fit for this job is someone who: has a minimum of 6 months of call center experience handling international voice account is 18 years old or above is fluent in ENGLISH has excellent verbal/written communication skills can do problem-solving tasks is computer literate is skilled in using Microsoft Office software has typing and data entry skills at least graduated HIGH SCHOOL but reaching college level or finishing a degree is a plus is not tied up with his academics; not currently studying nor enrolling next term can commit to full time employment is flexible in adapting to rotational work shifts and days off
BENEFITS Competitive compensation package (above-average industry compensation standard) Health and medical benefits for you and your dependents Balancing your work and family with vacation leave and sick leave conversion Commission/Bonus pay in addition to your competitive wage (program specific) Night differential pay Group life insurance Career growth through promotion and leadership training Recognition for work well done Friendly, safe and clean working environment Exceptional amenities and fun employee engagement programs
And just as importantly, we know how to have fun!
To directly submit your application just click the "Apply" button, or you may simply text the word "ALORICA" together with your:
Alorica branch of choice complete (first, middle & last) name full address with zip code cellphone numbers e-mail address highest educational attainment international voice account BPO experience (in months)
to 0925 780 1762 or 0977 243 9110 and we will contact and assist you without delay. Thank you.
ALORICA Philippines
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