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Our client is looking AMS Support Consultant for Long term project in Auburn Hills, MI / Detroit, MI (Hybrid) below is the detailed requirements.

Job Title : AMS Support Consultant

Location : Auburn Hills, MI / Detroit, MI

Duration : Long term

Job description:

• Bachelor's degree in Computer science or equivalent, with minimum 9+ years or relevant experience(link removed)
• Experience in Strong analytical ability to quickly understand the issues, debug and arrive at solutions
• strong experience in Hands on, Self-driven, Solution oriented and Customer focused
• Strong AMS support experience
• Ability to query the system logs and debug issues
• Understand System integration concepts and especially API specifications
• Ability to create flow diagrams to create an operational view of the functionality
• Good exposure to automotive domain, preferably in the area of connected vehicle
• Strong technical background demonstrating solid understanding of IT systems and ability to support them
• Develop and maintain accurate technical and user documentation
• Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues
• Communications for any outages/incidents which affect the user community
• Co-ordination with internal and external stakeholders for driving the issues towards the closure
• Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow
• Perform system administration tasks e.g. certificate management, product version tracking and upgrade support, etc.
• Any programming background is a plus
• Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.
• Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
• Strong work ethic with good time management with ability to work with diverse teams and lead meetings