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Job Description for Customer Care Specialist- International Voice Process
Answering incoming calls from Customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
To escalate issues to concerned internal departments or team leaders as and when required.
Ensure Adherence to product scripting in all other customer communications
Fault resolutions and raising tickets to respective departments
Manage and maintain product related databases in line with the specified KPIs.
Ensure quality of data capture from customers.
Flexibility with shift patterns is required to ensure.
Able to Handle Email & Chat when required.
Requirement:
Min 1 year experience in International Voice Process
Excellent English Communication
Willingness to work in shift (US/UK)
CTC upto 3.5 LP/A
Interested Candidates can share their resumes @ (e-mail removed) or WATS App @ 7305006842
Prov HR Solutions Private Limited
