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AV/VC support with hands on experience in Crestron, Extron, Cisco/Polycom. Responsible for maintaining the audio and video conferencing infrastructure of the client Responsible for Cisco/Polycom and MS Teams Collaboration Endpoints Manage and Maintain Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, Client for Audio/Video conferencing support Understand and support the integration of Cisco and MS Teams and handling reservation of conferencing rooms in Outlook Manage conferencing related devices including Crestron, Extron, AMX, Condeco etc. Manage Digital Signage and device and content management for the same. At times, would be required to support of client meetings and events including functionality and use of audio visual and presentation technologies via Skype Broadcast Overseeing the schedule of activities to ensure planning and support is provided as requested Act as AV support for local, and remote offsite meetings including occasional travel Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Troubleshoot AV/V problems last minute as required as well as non-critical situations Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Condeco, Crestron operations Interact with Help Desk ticketing system to respond to end user requests Gathering of data from support procedures, customer ticketing system, and other sources. Ensure all conferencing spaces are presentable for use Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution". Knowledge on ITIL & SAFe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.