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About North Park

Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world.

North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the worlds largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Cond Nast Traveler.

Mission

The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.

Vision

Building on our core institutional identityChristian, city-centered, interculturalour vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.

Duties and Responsibilities

The Academic Engagement Specialist serves students by aiding their holistic development. Through a

generalist approach, the Specialist will work across areas to integrate services seamlessly on behalf of

students. This will include academic advising, skill building and coaching, cohort development and

support, and resource referral. The Specialist will work with other support areas, faculty, and student

workers to maximize the academic success and engagement of North Park students.

• Provide holistic support services to support prospective and current students to improve access, support, retention, and success by creating and facilitating programs (e.g., workshops, academic coaching, group advising sessions, etc.) based on assigned cohorts.
• Collaborate with student support offices and departments across campus (Faculty Advisors, Writing Center, University Counseling Center, Office of Disability Services, Office of International Affairs, etc.) to promote wrap-around support for students focusing on first-year student success.
• Oversee the recruitment, selection, hiring, orientation, training, development, and evaluation of student teams assisting in providing academic support services.
• Evaluate individual student staff performance and academic support services outcomes.
• Ability to identify potential gaps in services, and to implement changes to improve the performance and quality of academic support services.
• Oversee online platforms to increase access and deliver seamless academic support services.
• Develop seamless support services and resources focused on academic support services for
• students and faculty.
• Assist with academic onboarding of new students including advising and orientation.
• Teaching seminars and leading programs that focus on academic support resources to ensure academic success and persistence of students experiencing academic difficulty or other problems related to academic progress (e.g., academic probation, university cohorts, etc.)
• Continues assessment and evaluation of undergraduate academic support services for the university using key performance measures.
• Other tasks as assigned by the Director of First Year Experience pertaining to student retention and persistence towards graduation.

Requirements

• Bachelors degree required.
• Ability to work effectively in a diverse and team-oriented work environment.
• Competency in working with diversity along multiple dimensions: first-generation college students, race, ethnicity, immigration status, gender, sexuality, and ability status.
• Excellent written and verbal communication skills, including the ability to reach multiple audiences, i.e., administrators, faculty, staff, students, and parents.
• Strong problem solving, time, and project management skills.
• Ability to prioritize projects and tasks and assess and deploy resources.
• Prior experience coordinating academic support services and advising undergraduate students.
• Experience with assessment and best practices in student development/student affairs.
• Familiarity with high-impact academic support services and advising models.
• Prior experience with conducting on-boarding / managing student staff facilitating academic support services.
• The ability to work with students, parents, faculty, staff, administration, and the public in a pleasant and professional manner.
• Possess a clear understanding and personal commitment to North Park Universitys mission of Christian higher education.
• Be customer-friendly and hospitable.
• Proficiency with Microsoft Suite: Word, Excel, Outlook, PowerPoint, etc.

Desired:

• Masters Degree in higher education or related field preferred.
• Ability to work independently and with others, and to be proactive.
• Have experience with Enterprise Systems.
• Comfortable with using new technology.

Benefits

• Medical Insurance
• Dental Insurance
• Prescription Plan
• Flexible Spending Account
• Commuter Benefit
• Life Insurance
• Disability Insurance
• Retirement Plan
• Tuition Remission
• Helwig Recreation Center