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ONE 2 ONE Computer Services, Inc. specializes in educating and empowering those we serve and support through technology, our sweet spot. If you want to belong to a team that excels in this area, this company is a great fit for you! Currently, we are searching for an Account Management Team Lead(link removed)>

Our clients are small to medium sized businesses who are growth oriented, challenge the status quo, and value a long term partnership. If you have experience working with this type of client, this role could be a fit for you!

Main functions of the Account Management Team Lead:

• LMA (Lead, Manage, Accountability)
• Department Inside Sales
• Client Relationship Management
• Account Management Process

Do you value clear processes? Youll have success here if you are qualified for the following:

• Build and maintain relationships with clients and key personnel within customer companies
• Provide client support and handle client communications promptly and professionally
• Oversee cross functional work areas targeted to resolve issues raised by clients
• Manage operational functions within the team such as defined process, productivity, product/service offerings, metrics, and budgeting
• Develop, track, and report key performance measurements
• Manage assigned staff to include hiring, training, coaching, performance feedback, recommending, and administering discipline
• Develop, improve, and implement processes, procedures, structures, documentation, and tools to improve operational efficiency
• Develop and rollout new and existing products, service offerings, and pricing structures to existing clients
• Execute Account Management department plans to drive long term company-driven deliverables
• Develop and improve client profile standards and implement strategy to increase recurring revenue
• Develop and implement Inside Sales initiatives/campaigns
• Communicate and collaborate with the sales and marketing team to achieve company and departmental objectives
• Practice, coach, and train department on consultative sales for existing customers by listening to understand their motivations and pain points, educating the consumer, establishing relationships, and developing trust
• Communicate viable, potential, and profitable solutions in problematic circumstances for existing customers
• Attend client meetings to review, support, and provide sales or company presentations
• Meet or exceed all assigned key performance metrics as defined by management
• Backup account management support of top tier clients
• Participate on team/committee assignments and initiatives

Requirements

Requirements for the Account Management Team Lead are as follows:

• Four year degree in Business Administration, Marketing, Communications, or related field
• Two years Technology experience highly preferred
• Three years Sales and/or Account Management Experience
• Two years Supervisory Experience

Our right fit Account Management Team Lead would have the following skills:

• Strong client-service focus
• Excellent written and verbal communication skills
• Ability to lead and mentor a team
• Strong interpersonal and relationship-building skills
• Working knowledge of Microsoft Office and CRM platforms
• Skilled in negotiation, strategic planning, and closing sales
• Ability to be adaptable with excellent time management skills
• Exceptional business acumen
• Results-oriented

Benefits

• Medical, Dental, & Vision with Employer Contribution
• 401K with Employer Match
• Paid Time Off
• Volunteer Time Off
• Employee Assistance Program