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The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.


ESSENTIAL DUTIES AND RESPONSIBILITIES
include, but are not limited, to the following:


Account Management


Consistently ensure 100% complete and total client satisfaction

Manage a large, complex, functionally diverse and globally dispersed client partnership

Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those clients; build high levels of client satisfaction; execute proper client agreements

Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East

Develop, implement and manage project plans in conjunction with the client

Prepare and conduct quarterly strategic account planning meetings and annual executive summits

Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members

Act as communication conduit for MMA East organization to assigned accounts

Serve as the primary escalation contact for client resolution of issues

Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation


Account Retention & Growth


Develop and execute account plans for assigned accounts to ensure retention

Continuously identify and capture new sources of revenue within assigned accounts

Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities

Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for MMA East


Client Services


Partner with team of resources dedicated to the assigned accounts potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources

Provide clear communications so client team maintains a thorough understanding of the clients challenges, issues, expectations and goals

Coordinate with Client Service Director to provide education needed to support clients


Professional Development


Develop and maintain skills, knowledge and proficiencies required to be effective in client management and sales techniques and in support of client strategies, goals and objectives

Continually build knowledge and skills to keep pace with market trends


REQUIRED EDUCATION AND EXPERIENCE
:

Bachelors degree and a minimum of 7 years of experience in Health and Welfare Consulting required, with account management-related experience preferred

Demonstrated experience with large, F1000 clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management

Prior management experience, both direct and matrix, is required

Effective analytical, math and problem-solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills

Must be organized, detail oriented and able to translate big picture ideas into client objectives




WORK LOCATION


Work is typically performed either on site at MMA Easts Conshohocken, PA office, or at various customer/MMA locations as required.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: (link removed)