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Job Description
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About the Role
Account Management- SAS-Essentials
As an Account Manager as part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon SAS vendors.
RBS SAS team is looking for a bright, customer obsessed, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on (link removed). You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
You will conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business.
Responsibilities Include
Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor s needs at Amazon
Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors
Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon
Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
Provide thought leadership around planning, roadmaps and execution
Establish long term partnerships with key vendor partners for the group of vendors handled
Support the launches of new programs, categories and features
Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans
Key job responsibilities
Establish long term partnerships with key vendor partners for the group of vendors handled
Support the launches of new programs, categories and features
Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans
Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND, - 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers - Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Employement Category:
Employement Type: Full time
Industry: BPO / Call Center
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Account Manager, US AVS Essentials, Paid
Amazon
