Position Summary:

The Account Representative will support our Federal student loan and debt reconciliation contract by performing collection activities.

Responsibilities & Duties:

• The Account Representative will locate and communicate with consumers via the telephone and written notices to obtain repayment or to establish acceptable payment arrangements


• Ensure accounts are worked within client standards and Federal regulations


• Profile consumers and obtain financial information


• Make required number of phone calls daily as determined by management


• Update consumer demographic and financial information


• Refer accounts for legal or administrative wage garnishment processes, as required by department and/or client requirements 


• Perform skip tracing to locate consumers 


• Effectively communicate with third parties to obtain location information


• Profile accounts that are determined un-locatable or exhausted


• Maintain file of accounts per client standards


• Maintain clear, concise and accurate documentation of attempts and/or contacts made and received for accounts in accordance with Company and client specifications


• Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.


• Attend training sessions as required


• Other duties as assigned

Minimum Qualifications:

• High school diploma or GED certificate


• 6 months of work experience


• US Citizenship is required per the contract


• Must be able obtain and retain a 5C Suitability clearance

Preferred Qualifications:

• Associates degree


• An active 5C suitability clearance


• 6 months collections industry experience

Knowledge, Skills & Abilities:

• Microsoft Office applications experience


• Good written and verbal communication skills


• Ability to maintain confidential information

Why CRI?

Central Research Inc. offers a variety of excellent benefits and compensation packages, including:

• Monthly performance-based bonuses


• Excellent health insurance plan


• 10 paid federal holidays off


• Fast-paced, casual work environment


• Growth opportunities#

Equal Opportunity Employer:

Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters.

If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.