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Responsibilities:
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Make accounts receivable calls and/or customer correspondence in a fast-paced goal-oriented Accounts Receivable department.
Update, track, and deliver management and financial reports on a recurring basis.
Research, resolve, and respond to issues and inquiries from customers.
Accountable for reducing delinquency for assigned accounts.
Conduct data analysis; evaluate business processes; determine business needs; identify requirements; and develop data system analysis.
Identify and implement process improvement opportunities in the collection process.
Establish and maintain effective and cooperative working relationships with customers and internal stakeholders.
Participate and sometimes lead team planning meetings.
Provide excellent & considerate customer service to customers and business partners.
Deliver a high level of service to achieve and maintain high satisfaction levels and support customer retention
Requirements:
Qualifications include:
1-3 years' prior experience in a business or data analyst role
Bachelor's degree or equivalent work experience.
Ability to independently research, resolve, and respond to issues and inquiries from clients.
Advanced MS Excel and PowerPoint skills.
Experience with Salesforce and/or NetSuite preferred.
Excellent customer service and conflict resolution skills.
Strong oral, written and verbal communication abilities.
Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other business units.
Ability to prioritize and manage multiple projects at the same time
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