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The Accounts Receivable Manager is responsible for the overall management and strategy of billing, invoicing, collection, and cash application activities, as well as the timely management of all AR aging components and partnering across the organization to drive collections. The Accounts Receivable Manager will also maintain and improve sustained cash flow and a strong DSO through diligent and aggressive monitoring of our customer accounts. The ideal candidate creates a positive experience for our customers and team members, implements best practices, and develops the capabilities of the team.

What you'll be doing:

• Set objectives for the accounts receivable team that align with the accounting departments goals.
• Swiftly and effectively resolve billing, payment, and other issues.
• Monitor processing of invoices to ensure high-quality invoicing and collection procedures that comply with applicable laws.
• Ensure timely collection of payments, including negotiating with customers in non-payment cases.
• Proactively forge strong working relationships with internal partners to drive accountability for reducing overall AR risk exposure. Provide timely and candid communication on statuses, problems, and timelines.
• Partner with tax department to ensure sales tax compliance.

• Proactively recommend and implement process changes.
• Drive efficient month-end close activities across the team in partnership with the Finance department.
• Coach, motivate and challenge members of the Billing and Collections team.

We're looking for:

• Strong attention to detail and accuracy, quality of results, and meeting deadlines.
• Demonstrated ability to develop relationships, collaborate across functions, communicate effectively, and influence others.
• Ability to successfully manage competing assignments across a team, meet deadlines, organize complex processes, and deliver consistent quality and results.
• Solid understanding of Generally Accepted Accounting Principles, as well as how AR accounting data flows through ERP systems.
• Eager problem solver that focuses on process improvement.

Requirements

• Bachelors degree in Accounting or Finance preferred.
• Minimum of 10 years of progressive experience in billing and/or collections positions, including supervisory or management experience.
• Proficient in MS Office applications, Netsuite/ERPs and Excel.
• CPA certification is a plus

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where youll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.

About Calabrio:

Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.

Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. Weve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, 2023 UK Certified Great Place to Work, named one of BCs Top Employers for 2023 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.