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Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the worlds leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.
Now, Citeline is proud to be a part ofNorstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.
Key Responsibilities
- Successful contact and collection on customer accounts and past due invoices
- Proper posting of customer payments
- Processing customer credits
- Fosters strong relationships with Sales, Operations to resolve delinquencies and address credit risk
- Assist with end-of-month closing duties to include, cash application, billing, and reporting analysis
- Answering general questions regarding account status.
- Assist in adjustments (within eligible guidelines), including misapplied payments, overpayments, customer reconciliations, etc.
- Monitor Aging Report to identify unapplied payments and credits
- Maintain databases and spreadsheets, updating information as needed
- Perform customer account research with the ability to analyze and resolve payment related issues
- Respond to email and letter requests
- Support Leadership AR reporting and analysis requests as needed
- Work cross-functionally with Sales, Sales Operations, and Order Management
- Work on special projects when assigned by management
- Other duties as assigned
Requirements
- Strong verbal and written communication skills
- Skill in establishing and maintaining effective working relationships
- Approachable customer service orientation and can do attitude
- Accuracy and attention to detail
- Strong organizational skills
- Ability to organize and prioritize multiple tasks/projects
- Able to work under pressure and meet deadlines
- Intermediate level proficiency with Microsoft Excel skills required
- Ability to analyze large sets of data
- Experience with SAP, Net Suite or similar enterprise reporting systems preferred
- 2-3 years of Account Receivable experience
The guiding principles for success at Norstella:
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesnt. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Benefits
Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
- Medical Benefits, Dental Benefits, Vision Benefits
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
- 401k Plan with Employer match
- Paid Time Off (PTO) 10 Company Holidays, 15 Vacation Days, 2 Floating Holidays, Birthday Day and 4 Volunteer Days
The expected base salary for this position ranges from $60,000 to $85,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, were just as excited about you.
Citeline
