Summary:

The primary responsibility of this position is to supervise and coordinate all functions related to International Accounts Receivable. The Position requires a combination of hands-on experience and detail-oriented skills. This position will be responsible for overseeing billing and analyzing accounts receivable, cash application and collections.  In addition, it will seek out trends and patterns to identify ways to improve cash application, collections and overall aging reduction; improving and maintaining the overall quality, accuracy, and timeliness of the team’s cash application. This position will develop and implement strategies, process improvements, and propose automations to increase overall performance and facilitate downstream processes while supervising, directing and coordinating activities of the team to achieve this goal.

• Supervise the day-to-day initiatives of the International Accounts Receivable team. Strong leadership to effectively supervise multiple direct reports and the day-to-day initiatives.

• Ability to communicate and develop relationships with key stakeholders.


• Coordinate with various cross-functional teams, including Site Administration, Local Offices and IT to resolve process and/or system issues.


• Lead team projects to improve systems and processes. Drive continuous improvements in efficiency, process, and accuracy.


• Enforce the policies and procedures regarding the posting, application, and reconciliation of cash as outlined in Sarbanes-Oxley Narrative to ensure all key controls are being followed.


• Routinely interact with internal and external auditors’ walkthroughs with support staff and fulfill audit requests.


• Ensure payments are processed timely, accurately and within the A/R Department’s stated goals.


• Oversee reconciliation of bank deposits on a monthly basis.


• Report, reconcile and resolve any escalated issues with cash/aging.


• Manage integration of acquisitions (policies & procedures, data load & reconciliation in to Great Plains).


• Oversee move money requests cash application corrections.


• Actively manage AR Aging while directly working as the principal liaison with Site Administration, Tax, Local Offices, and other internal employees as well as external customers.


• Perform root cause analysis and implement permanent solutions to eliminate the source of the aging including aged invoices, partial payments, unapplied cash, overpayments, cash reapplications, refunds, etc.


• Oversee the reconciliation of subsidiary Accounts Receivable ledgers to the general ledger; ensuring suspended and aged items are investigated, researched and posted correctly.


• Timely audit of open aging per specialist.


• Assist with month-end closing.


• Other projects and duties as assigned.

• Strong leadership to effectively supervise multiple direct reports and the day-to-day initiatives


• Engage, manage and oversee specialists’ performance to ensure a balance of optimum productivity


• Hire and develop qualified Accounts Receivable staff.


• Develop a training program and procedures for new team members.


• Improve team performance through coaching and motivating.


• Complete performance reviews for team members


• Prepare development plans for team as needed.


• Counsel and terminate team members as deemed necessary in conjunction with Senior Manager, Accounts Receivable, Director of Shared Services and Human Resources.


• Handle time reporting/scheduling.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HS Diploma/GED required.  Associates Degree or higher preferred.


• 4+ years Accounts Receivable experience.


• 3+ years management experience or proven leadership leading a team of employees.


• Multi-company environment preferred.


• Experience with Cash Application and Customer Account reconciliation required.


• Experience with international operations preferred.


• Great Plains knowledge a plus, other ERP AR system experience considered.


• Must have demonstrated advanced knowledge and ability to work with MS Word and Excel.


• Good communication skills for communicating with support personnel and management.

• Good planning and organizational skills to balance and prioritize work.

• Bilingual in English and Spanish required – both oral and written.


• Ability to read and comprehend instructions, short correspondence and memos.

• Ability to calculate figures and amounts such as discounts, proportions, percentages, area and volume.

• Ability to carry out instruction furnished in written, oral or diagram form.

Certificates, Licenses, Registrations:

• None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.


• Visual ability correctable to 20/20.


• Sitting 75% of the day.        


• Ability to respond verbally in an understandable, professional manner in person and over the telephone.


• Manual dexterity to input data into the computer.


• Ability to stoop and bend.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise level.