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As a high-growth tech company selling software in a competitive global market, the work is not easy. But its interesting and super fun. As the Activation Manager your primary purpose is to lead the Activation team to integrate customer data into Phocas software and complete technical services tasks while minimizing the time to value for customers. (link removed)

Its what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun? No? Well, youre in for a good time.

• Inspire and lead a regional team of Technical Consultants to provide world-class integration and technical services to new and existing customers, ensuring exceptional delivery from sales to go live.
• Define, agree and deliver team objectives in alignment with global Solutions, Customer Success and Adoption Teams.
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to establish a deep working knowledge of Phocas solutions, our offerings, and our value proposition to both customers and partners customer integrations.
• Motivate, coach and guide the regional Activation Team to maximize their individual and team performance.
  

This is what youll need to do it:

• Demonstrable success in leading a team training, coaching, delegation and development.
• Practical hands-on experience and strong knowledge of relational databases, including T-SQL, MySQL, and PostgreSQL. Working knowledge of REST APIs would be an advantage.
• Strong project management skills, including leading a team to scope, plan, execute and close projects.
• Strong customer focus, experienced in building strong working relationships and providing excellent customer experience.

A bit about us to see if were a match for your enthusiasm

Were a business planning and analytics company on a mission to make people feel good about data. Weve been hard at it for 20, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, weve held on to our start-up roots. The result is a workplace thats fast, exciting and designed for fun.

Create your happy place!

Salary Range: $135,000 to $165,000 (Salary range is subject to regional differences and assumes fully qualified based on job requirements).

Requirements

• Bachelor's Degree in Computer Science, Information Technology or related field. In lieu of degree, relevant equivalent experience required.
• Minimum 5 years experience within a technical discipline.
• Experience with Integration Services (working with multiple ERP systems).
• Knowledge of project management tools, preferably with Smartsheet's and JIRA.
• Excellent communications skills.
• Understanding of agile methodologies, including the ability to manage and prioritize multiple projects simultaneously
• Familiarity with customer adoption, engagement and retention metrics and ability to analyze data to drive insights and actions.
• Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines.

Desirable

• Deep understanding of Phocas key verticals (manufacturing, wholesale, distribution and retail).
• Experience working with Phocas or related products.
• Experience with ETL processes.
• Leadership and coaching training / qualifications.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan

We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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