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Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to todays complex healthcare challenges. Our culture is fueled by passion and driven by purpose.
Administrative Assistant
- Are you an experienced Administrative Assistant looking for a new challenge?
- Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?
If so, you might be our next new team member!
Who we need:
This is an administrative role where you will be responsible for supporting our clinical team by creating cases in our system, accurately entering data, scheduling onsite assessments, sending out faxes and letters, and providing technical assistance for nursing home and hospital staff. You will communicate with service providers, families, and our clinical team to facilitate the assessment process. Also responsible for resolving customer questions, escalating clinical calls or concerns and adhering to internal policies and procedures to meet productivity and quality standards.
Why us?
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
Singularly Focused. Mission Driven.
Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.
We do this through our people.
You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Benefits are a key component of your rewards package. Our benefits are designed to provide you additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.
What youll do:
- Develops and maintains working knowledge of internal policies, procedures and services (both departmental and operational).
- Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry.
- Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times.
- Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures.
- Interacts with providers, nursing homes, hospitals, individuals, families, or other program stakeholders.
- Schedules face-to-face and virtual assessments.
- Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party.
- Initiates files by collecting and entering demographic, provider and procedure information into the system.
- Serves as liaison between the clinicians and external providers.
- Maintains logs and documents disposition of incoming and outgoing calls.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.
What youll need:
Required Qualifications
- High School diploma or GED.
- Medical terminology course(s) helpful.
Knowledge, Skills, Abilities
- Knowledge of Medical Terminology.
- Knowledge of Health insurance industry.
- Effective computer/technical skills including, electronic mail, intranet and industry standard applications.
- Ability to:
- Speak English fluently enough to be clearly understood over the telephone.
- Use phone system effectively.
- Research and investigate.
- Follow confidentiality policies and procedures.
- Navigate and use electronic equipment and systems easily and proficiently.
- Multitask on a personal computer while conducting telephone conversations.
- Work in a fast-paced call center environment
- Remain calm and courteous when handling difficult calls and request
- Skills:
- Effective verbal and listening skills to provide courteous and professional customer service.
Experience
- 2+ years of customer service experience in the healthcare industry.
- Experience with PASRR a plus.
Thank You!
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
EOE AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
Acentra Health
