Communication and Relationship Building
Effectively communicates with all internal and external constituents, including staff, colleagues, and physicians
Manages organizational relationships in a manner which builds mutual trust and respect. Builds trusting and collaborative relationships
Addresses and manages conflict in a constructive and productive manner
Gives timely feedback and reinforces positive behaviors
Leadership Influence
Creates and communicates a compelling shared vision
Develops effective strategies for addressing organizational priorities
Develops, communicates and monitors performance expectations
Formulates objectives, goals, and specific strategies related to the organization's mission and vision
Develops and maintains positive relationship with physicians and other practitioners
Demonstrates effective change management, able to serve as an organizational change agent
Coaches and mentors aspiring nurse leaders
Diversity
Creates an environment which recognizes and values diversity
Designs strategies that address the unique needs of a diverse workforce, patient population, and community
Shared decision-making / Shared Leadership
Engages staff and others in decision-making
Promotes decisions that are patient-centered
Promotes systems thinking as a value in the nursing organization
Considers the impact of nursing decisions on the health care organization as a whole
Clinical Practice Leadership
Understands and articulates patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures
Maintains knowledge of current nursing practice and roles and functions within nursing and other healthcare disciplines
Ensures that nursing/clinical practice is consistent with current standards and current evidenced based practice
Teaches and mentors others to routinely utilize evidenced based data and research
Academic Relationships
Provides a supportive and stimulating learning environment for nursing students
Participates in the academic community through advisory and collaborative efforts
Resource Management
Demonstrates a comprehensive understanding of organizational revenue, expense performance and capital planning.
Manages fiscal, human and material resources in a cost effective manner
Quality, Patient Safety and Risk Management
Contributes to the development and implementation of the organization's performance improvement program Supports the development and implementation of an organization-wide patient safety program
Monitors and evaluates quality through public reported measure (i.e. core measures, nurse sensitive patient outcomes, infection control, etc.) in collaboration with the facility DCQI and ICP, as well as national resources.
Supports a non-punitive environment and a reward system for reporting unsafe practices
Designs safe clinical systems, processes, policies and procedures
Allocates nursing resources based on measurement of patient acuity/care needed
Ensures staff is clinically competent and trained on their role in patient safety, performance improvement, and risk management
Supports a safe culture that assures accountability and respects values and individual contributions
Identifies, mitigates and takes action to correct areas of risk/liability in patient care
Facilitates facility level annual pressure ulcer prevalence and incidence study results with corrective action
Information management and technology
Supports and embraces role in the adoption of EMR within facility
Demonstrates basic competency in technology applications related to business and clinical functions
Utilizes hospital database management, decision support, and expert system programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems
Service
Monitors and evaluates service indicators in collaboration with related team members at the facility level.
Facilitates education of employees related to service
Actively facilitates Physician satisfaction survey, monitors results and collaborates with facility team members to develop and implement action plans
Monitors and evaluates results of annual Employee Satisfaction Survey and collaborates with related team members to develop and implement action plans
Works to continuously improve the patient experience. Measures and reports on all aspects of the patient experience. Garners resources to ensure employees provide the highest quality patient experience throughout the continuum of care.
Professional Role Model
Advocates for nursing
Assumes personal and professional accountability
Follows through on commitments
Integrates high ethical standards and core values into everyday work activities
