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Job Description: Supplier Intake Questions:

Does this position have the potential to convert to direct? Temp Coverage needed for FTE that is going on
maternity leave.
If yes, what is the conversion salary? $18 - $20/HR

What is a day in the life like for the person in this role? Front Desk reception Greeting visitors and guests to the
building. Will be signing in and issuing badges. Directing visitors and guests on where to go. Answering
switchboard and directing calls. Will be answering general questions to visitors and guests.

Are there other skills/certifications required that are not listed in the job description? Professionalism is
extremely important as they will be constantly interacting with the client on a daily. Excellent communication
skills.

What are your non-negotiable requirements?

- Must be professional
-Dress code is Business Professional
- Good Phone etiquette
- Candidate should be someone that is amiable, approachable, gracious, polite, congenial, and cordial

What are 2 or 3 prescreen questions you would like to have the vendor ask the candidates and provide the
answers to along with their resume submittals?

1. How would you work toward creating a good first impression for clients
2. What techniques would you use to calm a challenging visitor?
3. What are the characteristics of a quality receptionist?
4. What makes you a qualified receptionist?
5. What strategies do you use to prioritize tasks?

What is the Lift Requirement? 20 lbs.

What does the interview process look like? (Ex: Zoom/MS Teams, onsite, etc.) On-Site

Work Shift - What are the workdays and hours? Monday Friday 8 AM 5 PM EST

How long do you anticipate the assignment to last? What is the possibility of extension? 20 weeks Extension
undetermined at this time.

Work Location Is this position onsite or remote? NC286- 2400 Ellis Road Durham, NC
If remote, is it fully or partially remote? - On-Site
If partially remote, how many days per week will the person be expected to be onsite? Not Remote
If onsite, what is the onsite address or location code? Not Remote

What are the selling points of the location (if onsite) to attract candidates? Cafeteria and gym onsite. Free
parking. Free coffee, tea, and water in the break room. Beautiful campus. Fully renovated building. Nice
professional work environment. Business Professional dress.

What is the COVID protocol for the site? None

Will the contractor be issued a laptop? Yes

Bill rate to CBRE?

What Background investigation package is required for this assignment? CBRE Standard Package
Is a drug screen required? Drug Screen
If yes, what panel? 5 Panel
Is the MVR required? No

Is there any client specific paperwork required? New Hire Form will be completed to get a laptop ID

What is the FMC Code? 10020-240101.901081.IQV
What is the Project ID? 10GCS0258495
What is the account + activity code?

Additional information


HS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation. Ability to calculate simple figures such as percentages. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs. Provides administrative support to a department or office location. Provides support for reception and guest services, mail services, phone, meeting rooms and location services. Receives and directs incoming calls to appropriate personnel and voicemail. Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed. Issues visitor passes and validates parking. Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit. Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries. Orders office supplies and other common use items for the location, such as caf supplies, equipment toner, printer paper, freight and shipping supplies etc. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Maintains records and logs of service requests and tracks their status. Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc. Performs other duties as assigned. No formal supervisory responsibilities in this position. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
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