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Observation, Assessment, Stabilization, and Intensive Support.
Family healing starts at OASIS.
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Full-time | Benefits | Salary: DOE
Located in Provo, Utah
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Oasis Ascent is a short-term residential treatment program for teenagers located in Provo, Utah. The families we serve are in crisis and need support keeping their children safe right now(link removed) At Oasis Ascent, we provide thorough assessment, around-the-clock secure care, and intensive support to young men and women. We are a safe setting for adolescents to stabilize while they and their families meet with licensed clinicians to determine the underlying causes of distress and what next steps make the most sense for their needs.
Our students struggle with emotional, behavioral, and substance use disorders. As our Admission Coordinator, your primary goals are excellent customer service and quality control. You will meet these goals through listening to families in crisis with genuine care and empathy, ensuring only clinically appropriate students are admitted to Oasis Ascent, and providing information about other treatment options to families whose needs fall outside of what Oasis Ascent offers.
Understanding who our students are and which teenagers are clinically appropriate for our treatment setting is essential. Honesty about if our program is a good fit is very important. If we aren't the right place for their child, part of providing good customer service is recommending other treatment options to the family. Empathy, reflective listening skills, and clear communication will be vital to your success as you talk with parents in crisis. Each family's story is unique, but regardless of what has happened in the past, Oasis Ascent's evidence-based practices are proven methods of helping families reconnect and heal.
If you want to help teenagers create lasting, positive change, then Oasis Ascent is the right team for you.
Responsibilities:
- Respond to customer inquiries both telephone and by email
- Assess required clinical and financial information using available resources
- Provide parents with initial information on the program
- Enter new client information
- Update existing client information
- Assist in processing applications and forms when necessary
- Identify and escalate priority leads
- Route calls to appropriate resources
- Follow up with customer calls and inquiries
- Document all call information according to the standard operating procedures
- Work within an established lead management software system
- Assist Admissions Director with community outreach
Help families find the road to healing. Join the Oasis Ascent team.
Requirements
Please ensure your resume includes education, work experience, certifications, and licenses
- High School Diploma
- 2 years experience in residential treatment program
- Some marketing experience
- Able to pass criminal investigation background check
- Able to pass motor vehicle record check
- Fluent in English with excellent communication skills
- Current Utah driver's license (within 30 days of employment)
- 1st Aid & CPR certified (we may provide)
- ICC certified (we may provide)
Preferred
- Bachelor degree in psychology, marketing, business administration, or related science.
Benefits
- Health, dental, vision, accident, critical illness, and other insurance plans available after probationary period for full-time employees
- Employer contributions to Health Savings Account (HSA)
- Free Employee Assistance Program (EAP)
- Continued professional development & certification opportunities
- Significant discounts for hundreds of professional gear brands
- A few hours or less from Zion National Park, Cedar Breaks National Monument, Bryce Canyon National Park, the Grand Canyon, and Lake Powell
- A few hours from many world-class ski resorts
Oasis Ascent
