2nd/3rd shift Customer Service Representatives Needed!!
Description:
Individuals are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and is similar to those of a 911 emergency dispatcher. Must be attentive and perform procedures with a quick and accurate response as our industry is life safety.
- Respond to all incoming alarm signals in automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts.
- Logs all information into the automation system immediately.
-Will take roughly 100 calls a day - about 90% of the time it's a false alarm from low batteries, tripped alarms, or system errors. The other 10% could be a critical emergency so operator must be able to stay calm under pressure.
- Ensures confidentiality of customer information at all times.
- When alarm trips, you are required to call into the company.
- Follow SOP's in internal system to dispute alarm or call police, fire, EMT, or emergency service that pertains to situation.
- If alarm sounds for technical issues, a technician would be dispatched to alarm site.
Additional Skills & Qualifications:
High School Diploma required, some college Preferred
1-3 years work experience
Type 30 + words a minute
Previous use of Microsoft Teams and Outlook preferred
Must be able to prioritize and multi task
Must be able to follow written and verbal instructions
Ability to perform duties with a high degree of urgency and accuracy
Good interpersonal communication and organizational skills
A positive attitude of teamwork and continuous improvement
Those selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit (link removed). Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
