Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Analyst or Senior Analyst, Cardholder Benefits Management

Overview

Mastercard Loyalty Solutions provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, this role will be accountable for supporting the day to day management of external vendors that are critical to our benefits solutions. This important position will track key performance indicators from service providers, track and analyze performance metrics and SLAs, manage the budget and expenses for the Cardholder Services team and coordinate billing between regional and global stakeholders.

The successful candidate will partner with key stakeholders across global and regional Cardholder Services teams, Operational Excellence, Finance and Technology to gather, aggregate and disseminate relevant information. The ideal candidate is organized, flexible, energetic, eager to learn and highly motivated and, fantastic communication skills are essential for success!

Role

• Ensure that reporting systems are accurate and up to date (Salesforce, Tableau, etc.)
• Develop comprehensive monthly analysis of KPIs deriving insights and making recommendations, based on data from multiple sources
• Ensure that quarterly billing process runs smoothly, from timely gathering required supporting documentation to ensuring POs are funded and accruals/approvals executed
• Ensure cadence of performance reviews with external providers is executed as planned, create template, and ensure they are filled and accurately reported
• Responsible for tracking expenses and revenue actuals and forecast, proactively identifying business risks to goals
• Represent Cardholder Services team on Studio Process, engaging subject matter experts when needed
  
  
  

All About You

The essential knowledge, skills, and experience for this position:

• Strong analytical skills, ability to gather and analyze data, use insights to drive business decisions and process improvements.
• Pro-active, independent thinker, not afraid to ask questions, challenge status quo and seek solutions that balance multiple points of view.
• Enthusiastic team member, eager to partner with stakeholders to gather information and ensure alignment
• Expertise with reporting tools (Salesforce, Tableau, etc.)
• Highly effective communicator with excellent presentation skills
• Proven track record working managing reports, KPIs, roadmaps, key deliverables
• Solid excel skills are a must
  
  
  

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercards security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.
  
  
  

In line with Mastercards total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Miami, Florida: $77,000 - $123,000 USD