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Software Guidance & Assistance, Inc., (SGA), is searching for App Support Analyst for a contract assignment with one of our premier Financial clients in Irving, TX.

Responsibilities :

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.
Integrates subject matter and industry expertise within a defined area.
Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
Evaluates moderately complex and variable issues with substantial potential impact, where the development of an approach/taking of action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
Strong communication and diplomacy skills are required.
Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.
Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.
Work and performance of all teams in the area are directly affected by the performance of the individual.
Perform technical operational tasks on routine basis within OLA.
Troubleshooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
Monitoring and recover all processes.
Maintain environment stabilities (link removed)
Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
Collect environment improvement points and provide a plan to Development team and application owners.
Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentation (link removed)
Provide knowledge and support training for new team members (link removed)
Develop support-script and simplify-issue-investigation scripts (link removed)
Take lead on new implementations and rollouts (link removed)

Required Skills :

Degree in Computer Engineering, or equivalent experience
4+ years of experience in application development and/or Application support.
3+ years in Ab Initio and Database related projects.
3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic (link removed)
Knowledge on IT service process ITIL and have mindset of DevOps (link removed)
Knowledge on Finance accounting domain (link removed)
Strong oral and written communication skills.
Attention to detail troubleshooting Log analysis skills though out application components (link removed)
Willing to work flexible hours.

Preferred Skills:

Knowledge on Abinitio, Hadoop and shell scripting is preferred (link removed)

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at (link removed)> EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

Software Guidance & Assistance

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