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Application Engineer

Dymax Corporation, based in Torrington Connecticut, is a world-renowned producer of adhesives, coatings, dispensing systems, and curing equipment. Whereas our competitors supply products, our company teams up with customers and commits to developing solutions that help customers lower costs, improve efficiencies, and increase their profitability. This focus on customer partnership has led us to become where we are today: a rapidly expanding force within our industry, a comprehensive product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.

We seek a results-focused, innovative, customer-centric well-qualified individual to join our talented team as an Application Engineer. In this role, you will be expected to provide custom solutions to technical issues from customers and sales teams by managing projects and resources testing, evaluating, problem-solving, and at-customer troubleshooting adhesive and equipment. Also, by providing specs, technical feedback, and in-field answers concerning operation and maintenance.

You will:

• Optimize application recommendations and root cause conclusions by providing expert, timely support to Territory Managers, sales partners, and customers by at-customers location, presentations, telephone, and video call support, review and optimize current processes.
• Complete technical projects within established timelines by validating project objectives, developing test matrices, data collection, analysis techniques, other testing plans, and reporting formats.
• Determine the viability of project requests by assessing efficiencies, costs, and resource demand and by proposing alternative approaches as necessary.
• Efficiently present information and recommendations by reviewing technical specifications and engineered drawings then by interpreting and relaying data to customers and principals in concise, clear, and easy-to-understand formats.
• Enhance Dymax sales by partnering Territory Sales Managers and sales partners often at customer locations in the design, manufacture, and development of new or revised product offerings. Also, by adapting current and new products to meet customer needs.
• Build product awareness and Dymax product use capabilities by the in-territory technical training of Territory Sales Managers, sales channel partners, internal stakeholders, and external customers.
• Provide outstanding customer advocacy by developing and maintaining expertise in AE laboratory equipment operation, test methods, new test methods as needed, and by providing extraordinary standards of customer service.
• Provide highest standards of technical support by maintaining expertise in customer processes, assigned technical and market fields, inclusive of competitive technologies and products.

Requirements

You should have:

• BS/BA degree in engineering preferably in chemistry, science, or materials
• Proficiency with Microsoft Office and Windows-based software essential
• 3+ years of experience in specialty materials or specialty chemicals.
• 3+ years of experience in customer technical support
• Precise, detail-oriented, but with thirst for understanding and trying new things.

Salary: $67,000-$76,000

Benefits

Dymax offers its employees:

• Attractive salaries
• Personal growth opportunities
• Excellent benefits packages that include:
  • Health Care Plan (Medical, Dental & Vision) - effective date of hire
  • Retirement Plan (401K)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Generous Paid Time Off and Public Holidays
  • Short-Term and Long-Term Disability
  • Free uniforms and footwear
  • Training & Development
  • Tuition Reimbursement
  • Wellness Resources

Dymax takes the compensation of its employees very seriously and considers several factors when determining the total compensation package including but not limited to location, market range, skills, knowledge, experience, and abilities. The base salary range represents the low and high end of the Dymax salary range for this position. Actual salaries will vary and may be above or below the range. The range listed is just one component of Dymaxs total compensation packages for employees.

Dymax provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, domestic violence status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.