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REEDS Jewelers is excited to post this important position to join our IT department. At REEDS, we rely on our IT Team to support our business and sales staff across 85 plus locations in over 13 states.
REEDS Jewelers proudly celebrated its 75th Anniversary in 2021, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between.
This role is available as a fully remote position.
The Application Specialist drives the daily support for production, maintenance, and enhancements of the software applications. In this capacity, you will actively participate in the planning and scoping of projects to recommend best practices, implement new features, and enhance existing processes in a multitude of applications to create a seamless and engaging employee experience.
This role will partner to define security strategy for software applications and maintain the project development backlog. This role must be able to work and adapt in a fluid and fast-paced environment and have a passion to learn new applications and technologies. A strong level of comfort working with a wide range of stakeholders at all levels of seniority and displaying a high degree of judgment and discretion in handling sensitive data. Supporting application end users by walking through business processes, answering questions, and troubleshooting issues. Assists with updating training materials and providing training to end-users.
Job Responsibilities:
- Provides technical leadership to all segments of business application support.
- Leads and manages Backoffice and Store software projects utilizing multiple software applications.
- Work with SMEs, PMO, technical teams, and business process owners as needed to obtain business requirements to generate business cases for recommended application efficiencies & improvements.
- Coordinate with PMO on the implementation of new releases, fixes, and upgrades with technical teams and users.
- Ensure all appropriate software applications remain secure and SOX-compliant.
- Manage, diagnose, and update support tickets with a level of detail and escalate issues where appropriate. IT on-call support as needed.
- Support the line of business by generating ad hoc reporting and providing data analysis.
- Ensure system documentation is accurate and maintained.
- Assist and facilitates user acceptance testing with the line of business as needed.
With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application!
Requirements
- Bachelors degree required or equivalent work experience.
- Business application production support experience.
- Data integration experience a plus.
- Ability to manage multiple initiatives and requests simultaneously.
Benefits
REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
REEDS Jewelers
