Experience: 4 to 8 yrs

Job Description:

• Experience working on the Zoho system and products. (Must)
• Provide technical support for enterprise-level application systems
• Respond to general questions and trouble tickets in a timely manner
• Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue
• Prioritize multiple open issues
• Document issue triage as troubleshooting progresses
• Follow best practices for change control of proposed solutions
• Document actionable bugs for engineering resolution
• Performing analyses on software application functionality and suggesting improvements
• Ensuring effective front-end and back-end functionality of applications
• Establishing the root causes of application errors and escalating serious concerns to the development team
• Providing front-end support to clients and colleagues in other departments.

Skills Requirements:

• Good knowledge of front-end and back-end programming languages and databases, such as PHP and MySQL
• Basic knowledge of Database, SQL Queries and database administration tools like phpMyAdmin
• Knowledge of Web platforms like WordPress and its administration
• Ability to manage code migration, document configuration changes, and monitor performance.
• Exceptional ability to provide front-end support to internal departments and web-based clients.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Ability to keep up with innovation in application design.

Contact Person: Ami Soni ((e-mail removed))

9898687708