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FusionSleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine.

We are currently seeking driven, goal oriented professionals to join our team of Patient Advocates in our Johns Creek location. This position is responsible for educating patients on our services, scheduling service visits for new and follow up patients and responding to patients and referral sources about insurance and other general questions regarding our services.

Responsibilities

• Accurately scheduling patients for clinic appointments, sleep studies and PAP set up and support appointments.
• Communicating to patients what to expect during service visit(s)
• Verifying active insurance, quoting benefits and financial liability to our patients
• Engage in verbal and written communication with referral sources, team members and Management.
• Answer inbound phone calls while providing excellent customer service.

Requirements

• High School Diploma, some college preferred.
• Minimum of 2 years prior experience with healthcare related Customer Service Team and/or Call Center
• Healthcare related, Inside Sales a plus.
• Previous experience as Medical Assistant a plus
• Knowledge of sleep medicine, PAP devices and supplies.
• Professional and friendly phone voice and demeanor
• Team player that recognizes value in nurturing relationships with different departments.
• Self-motivated worker, critical thinker, capable of learning and retaining new information quickly.
• Ability to explain insurance benefits to laypersons.
• Computer skills, including Word and Excel.
• Strong written and verbal communication skill
• Answer high level inbound calls and desire to seek solutions in real time
• Excellent time management, organization skills and comfortable communicating via phone, email and text.
• Follows HIPAA guidelines.
• Accustomed to working in a high volume, fast paced, goal oriented environment.
• Good computer skills, including Word, Excel, Availity RCM, Care Cloud, NextGen

Benefits

401K, 401K matching, Dental Insurance, Vision Insurance, Health Insurance, Disability Insurance, PTO, Employee Assistance Program