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MPF Federal is seeking Appointment Scheduling CSR to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must.

Responsibilities include but are not limited to:

• Help provide coordination of care to Veterans
• Assist in scheduling Medical and Dental appointments.
• Requires Veteran and Provider outreach. A referral will be used as the source to schedule and various systems will be utilized.
• Contact the assigned list of Veterans to determine their medical appointment scheduling preference Provider and availability
• Contact In-Network providers to schedule appointments within Veteran Preference and contracted time frames
• Track all booked and arrived appointments for patients generated through outreach efforts
• Ensure patient confidentiality with the handling of all patient health information and records
• Communicate all issues with leader
• Support Inbound/Outbound patient phone calls
• Respond to or refers incoming calls in a prompt, pleasant, and professional manner
• Remain in the call queue at all times unless permission to leave is approved
• Confirm address spelling and verification of addresses using the appropriate software
• Administer schedule additions, changes, or inquiries in the appropriate database within the required time frames
• Process scheduling requests in a timely fashion
• Work effectively in a structured, production environment
• Adhere to daily schedules and assignments
• Work with the leadership team to identify and forward potential Quality of Care Complaints
• Maintain strict member and company confidentiality
• Perform other related duties as assigned

Requirements

• High School Diploma / GED (or higher)
• Ability to work Monday - Friday| 7a - 6p CST

• 1+ year of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office etc.
• Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.)
• Proficient in Microsoft Office suite
• Must have a workspace in the home with a door and no distractions
• Ability to multi-task
• Metric focused & ability to consistently meet productivity standards
• Typing Test = 35 WPM to qualify for Soft Skills
• Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
• Engaging/ outgoing personality
• Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-orientated environment
• Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools

Benefits

MPF Federal is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.