Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

We are looking for someone who is wildly curious about how processes and systems work within a landscape business. Someone who possesses a strong desire to serve team members solving problems and process improvement. Do you like to figure out the most effective way to do something, and then help teach others to do it that way? We have a job opening that might be right for you. Aspire is LandCares main software system. It is used by our branch teams for job costing, time reporting, purchasing, scheduling, estimating, billing and CRM activities. The candidate we are looking for will serve branch teams across the company providing support including but not limited to user training, troubleshooting device issues, user access and special projects. If you enjoy helping others use software more effectively to get things done, we would love to hear from you.

The Position:

• Initially, you will shadow experienced team members to gain a deep understanding of our business and systems.
• Manage daily operations of the Aspire Support help desk including prioritizing requests, identifying issues, and determining solutions.
• Collaborate weekly with the Aspire Core Team about trends in support requests.
• Interact with branch teams troubleshooting and resolving issues with devices, browser and system access issues.
• Assist in collecting feedback for improvements from branch teams.
• Assist in updating training material related to Aspire.
• Assist in identifying new reports or dashboards to be shared across the business based on request and collaborate with other on the Aspire Support Team for implementation.
• Manage manual integrations to meet payroll deadlines
• Escalate critical issues to the Aspire Core Team members.
• Assist with special projects as needed.
• Perform other duties as assigned.

Requirements

Education:

• Bachelors degree is desired but area of study not relevant. The company will consider equivalent work experience in lieu of a degree.

Experience:

• 3-5 years of experience in customer service, system administration, branch operations, or service industry. Prior landscaping industry experience is welcomed, but not required.

Knowledge:

• Aspire Software (preferred but not required), Microsoft Office and PDF software programs (e.g. Adobe, Word, Excel and PowerPoint)

Skills:

• Strong desire to provide excellent customer service and help others
• Curiosity and interest in how things work
• Excellent oral and written communication skills
• Active Listener
• Analytical and Problem-solving skills
• Organization and Project management

Other:

• Light travel within the US to complete job assignments (10%)

Benefits

Besides the great team environment, we also have a strong benefits package for our team members:

• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program