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Assistant Account Director

Job Summary

The Assistant Account Director is responsible for establishing and maintaining effective working relationships with internal project teams, medical team, clients, healthcare professionals, and relevant groups associated with client deliverables. To be successful in this role, experience in the promotional medical education agency industry, specifically in HCP-focused content (Peer-to-Peer) speaker content in various formats (i.e., slide decks, podcasts, webinars, etc.), advisory board meetings, speaker training meetings, KOL executive encounters, is required.

The Assistant Account Director acts as the liaison between the client and internal stakeholders. They maintain and manage progress and quality on all deliverables and milestones. They are the voice of the client, ensuring strategy and objectives are properly executed across the team.

The Assistant Account Director maintains strong client relationships and proactively addresses their needs. As the primary contact with the client, consistently providing strategic recommendations, being readily available as a key advisor, and establishing trust is an essential part of building a trusted partnership.

Essential Duties & Responsibilities

• Understanding the clients brand strategy and partnering with scientific on content development
• Reviewing deliverables and providing strategic insight while ensuring adherence to brand objectives
• Possessing the ability to make informed recommendations on new messaging, flow, and layout to continually enhance program content and provide valuable insights to the client
• Assisting the team with tasks such as literature searches, development of strategic plans, reviewing content for sign-off related to client review, submissions to PRB, agendas for meetings, etc.
• Engaging with internal stakeholders to coordinate resources and ensuring appropriate account support and communication.
• Driving deliverable implementation and execution successfully (defined as on-target, on-time, and within budget)
• Assisting in identifying new business opportunities and generating revenue on assigned accounts
• Fostering integration, collaboration, and teamwork among internal and external stakeholders
• Demonstrating an understanding of assigned account(s) and the ability to recommend alternative solutions, improvements, and contingency plans, as needed, on behalf of the client based on brand/product strategy
• Leading and mentoring junior staff members; acting as a strong role model for exceptional performance, cultivating team performance, professional growth and development and providing coaching to improve the capability and productivity of direct reports and team members
• Collaborating with project and finance teams to ensure accurate and timely invoicing; supporting the development of statements of work (SOWs) and preparing change orders to reflect project scope changes
• Ensuring deliverables remain compliant per corporate standards; maintaining the monthly client finance tracking/reporting
• Acting as initial review on all projects to ensure they are both scientifically sound and strategically relevant, partnering with Medical Lead to provide feedback, reviewing therapeutic literature and understanding client data
• Overseeing 1-2+ accounts accounting for a book of business of $1MM - $2+MM
• 3+ years of experience managing promotional education deliverables
• Complete and comprehensive knowledge of the promotional medical education/medical communications industry
• Ability to thrive in a fast-paced agency environment
• Ability to lead teams through effective communication (verbal and written), being highly-organized, a problem-solver, leading by example, and demonstrating sharp decision-making skills
• Effective communication and people skills
• Ability to create and maintain strong relationships with clients and all stakeholders

Experience, Skills, and Qualifications

• Excellent organizational and multi-tasking skills and strong attention to detail
• Understanding of a variety of therapeutic categories, or the ability to quickly learn, as required
• Knowledge of FDA, AMA, and PhRMA Guidelines as they pertain to the core business
• Proficient software and computer skills in MS365 including Word, Excel, PowerPoint, Outlook and Teams

Travel Requirements

• Ability to travel on a frequent basis and with short or minimal notice. This may include weekend and evening hours based on client needs.

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefit program.

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program.
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.