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• Assist in fostering a culture of five star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
• Assist in leading the studio team in service and product knowledge to motivate them to meet/exceed sales goals
• Support driving sales through promoting and recommending membership packages
• Assist in the execution and coordination of the companys marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
• Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and
• Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, and facilities maintenance
• Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.
• Ability to work flexible schedules including on weekends and holidays as directed by business needs
• Ensure a safe and clean studio environment for members and guest
• Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture

Requirements

• Minimum one year of management, or supportive leadership role experience
• 4+ years of customer facing experience, preferred
• Proven success in sales and team leadership
• Exceptional communication skills, both written and verbal
• Ability to multi-task and manage client and staff concerns
• Intermediate computer skills
• Flexible to work day, evening, and/or weekend hours as needed

Benefits

• Medical, dental, vision, disability and life insurance within 30 days
• PTO
• Free and discounted services
• 7 paid holidays a year
• 401k retirement plan with vested employer match
• Career advancement opportunities

All potential employees of Restore will be required to successfully pass a pre-employment background check prior to employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.

AZ001