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Job Summary

This person, working with the General Manager is responsible for directly overseeing front of the house operations for the outlet. Effectively communicating with management teams, supporting departments and all team members under your direction. Coordinating team efforts to ensure a superior guest experience. Promoting the guest experience. Drive sales along with a profit driven focus that meets financial goals while staying in compliance with all regulations, laws, union contracts, policies and procedures.

Position Responsibilities

• Accountable for and dedicated to ensuring service commitments, standards/expectations, financial goals and policies/procedures are consistently upheld
• Supports the objectives of the General Manager
• Builds rapport, commitment, and loyalty with team members and guests
• Ensures that service is carried out in accordance with established policy
• Hires, trains and evaluates all restaurant personnel utilizing established SOPs and training manuals. Enforces food and beverage policies and procedures to support operational and business objectives
• Coaching for consistent and peak performance from all team members by enforcing all company and food and beverage policies and procedures
• Oversees and ensures all health, OSHA/safety and sanitation standards, maintains a clean, safe, hazard-free work environment
• Leads by example by modeling the company culture, integrity and overall performance.
• Ensures sanitation compliance throughout restaurants
• Handles customer complaints
• Oversee profit and loss by following cash control, maintaining inventory, ordering, reviewing financial reports, and recommending action when needed.
• Responsible for compliance with all regulatory requirements within area of responsibility
• Maintains a clean, safe, hazard-free work environment within area of responsibility

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 25 lbs

Requirements

Whats Required

• Bachelors degree in a related field preferred
• Three to five years experience in full-service restaurant management.
• Proven leadership skills
• Must be passionate about customer service and restaurant operations

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off